Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JORDAN JACKSON

Austin

Summary

Competent [Desired Position] with strong background in IT management, leading teams and projects to successful completion. Demonstrated ability to implement strategic initiatives and optimize operational efficiency. Proven skills in leadership and technical problem-solving.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior IT Services Manager

uShip
04.2019 - 11.2024
  • Regularly engage with Executive Leadership on corporate imperatives and report KPI’s
  • Collaborate with cross-functional leaders across the organization driving alignment and soliciting feedback
  • Hired and manage a team of 3 members covering systems/network infrastructure and service desk with a high retention rate
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
  • Mentored team members to achieve career professional development milestones
  • Directed daily operations of the IT department, providing support for a hybrid workforce and main office
  • Set initiatives, goals and roadmaps for IT Department
  • Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail
  • Key contributor in management and upkeep of $3MM Engineering budget
  • Manage contract negotiations for new tools, hardware and renewals
  • Maintain business relationships with partners and vendors
  • Orchestrated and executed successful office and datacenter move to new office location
  • Modernized and implemented systems and network infrastructure
  • Zscaler zero-trust solution for hybrid workforce
  • AWS cloud migrations and connectivity
  • Infrastructure as Code management and conversions (Terraform)
  • On-prem datacenter VMWare environment upgraded to latest version (8.0.3)
  • Responsible for IT security and governance policies (SentinelOne, Okta SSO, Cisco Meraki, AWS)
  • Oversee cybersecurity initiatives and employee training (KnowBe4)
  • Hybrid role covering managerial responsibilities and systems/network administrator tasks

Cloud Engineer / Senior Network Administrator

uShip
10.2017 - 04.2019
  • Provide senior leadership, mentorship and career development to IT Service Desk staff
  • Collaborate with management on individual and team KPI’s
  • Collaborate with all internal departments on IT needs, concerns and initiatives
  • Maintain relationship with SHI for vendor and support contracts
  • Manage Cisco contracts for networking equipment and support
  • Implementation and maintenance of corporate teleconferencing solution using Zoom
  • Implementation of Talkdesk including network and SIP conference phone configurations
  • Hybrid role executing and aligning IT and Cloud Engineering objectives
  • Manage and maintain corporate network
  • Cisco firewalls and switch stacks at office and production colocation
  • Site-to-Site VPN tunnels to AWS, enterprise remote VPN
  • Internal WIFI network using Cisco Meraki
  • Manage and maintain internal systems
  • VMWare/vCenter host servers and virtual machines for internal and production servers
  • Nimble SAN’s and NAS storage at office and production colocation
  • Active Directory, DNS, DHCP, Office365/Exchange, Linux, NGINX/HAProxy, Cloudflare, MFA, OKTA, Google Suite, SFTP, Veeam Backup, Zendesk, Slack, JIRA/Confluence, Nagios, A/V
  • Cloud Engineering team member
  • Provide systems and network insight on Cloud Engineering design decisions
  • Design and implementation of VPC infrastructure and network
  • Terraform coding for automated infrastructure deploy
  • Tier 3 Helpdesk support escalation

Senior Systems Administrator

KingsIsle Entertainment
07.2016 - 10.2017
  • Design/management of data center and environment including virtualization, devices, network, servers, server applications and endpoint workstations
  • Windows Server 2012R2/2008R2 multi-site AD environment including DHCP, DNS, DFS and group policies; SQL Server 2012/2008R2, Linux (RHEL, CentOS), Apache Tomcat, MySQL
  • Designed and implemented VMWare 6.0u2 clustered HA/DRS environment including 10Gb iSCSI Enterprise Compellent SAN (100TB SSD/HDD) and 10Gb Dell SFP+ dedicated switches
  • Managed multiple additional NAS NFS datastores (QNAP, FreeNAS)
  • Sites in Austin (Main Office and Colocation Data Center), Dallas (Corporate Headquarters) and Virginia (Data Center)
  • Responsibility of network including Cisco ASA 5525 firewalls with paired failover; ACL’s, NAT, DMZ’s, Site-to-site VPN’s, Client VPN (Cisco AnyConnect)
  • Cisco 3850/3750/3650 switches, Dell switches, Cisco layer 3 switch with inter-vlan routing
  • Managed game build environment consisting of Linux central control server with Linux, Windows and Mac build agent servers
  • Managed Linux based applications such as Confluence, Jira and game build system developed in-house; Apache Tomcat / MySQL web servers; AD authentication on Linux via LDAP; Linux Clonezilla server for workstation imaging
  • Managed internal Linux XMPP instant messaging server using Pidgin clients
  • Worked with web team to facilitate automation of VM’s using VMWare, Jenkins and Salt
  • WSUS server pushing scheduled updates to servers and endpoint user workstations (Win10)
  • Administer Barracuda Cudatel VoIP phone system with Cisco endpoint phones
  • Manage Symantec Backup Exec backup environment including Dell TL4000 tape library and SafeSite off-site storage; Coordinating migration to Veeam Backup and Replication
  • Office365 email administration and Skype for Business with AD LDAP synchronization
  • Manage Symantec Endpoint Protection A/V server
  • Configure/manage monitoring including Nagios, SolarWinds and Dell OME/OMSA/iDRAC
  • Manage APC rack UPS’s utilizing PowerChute
  • Tier 3 support escalation level; Spiceworks ticket system

Systems Engineer

Travis County Clerk
03.2013 - 07.2016
  • Full design/management of data center and environment including virtualization, devices, servers, server applications and endpoint workstations
  • Windows Server 2012/2008R2/2003 AD environment including DHCP, DNS and group policies; System Center Suite: SCVMM, SCCM, SCOM; SQL Server 2012/2008R2/2005, Oracle 10g/11g, Linux (CentOS, SuSE and Ubuntu), Apache Tomcat, MySQL, Glassfish, Novell
  • Designed/implemented VMWare 6.0 and Hyper-V 2012 clustered virtual environment running 50+ virtual servers; orchestrated and executed P2V conversion of production systems/servers
  • Designed scheme for 10Gb iSCSI storage network; Migrated 8Gb Fiber Channel EMC SAN to 10Gb iSCSI Compellent SAN (80TB); Configured Dell PowerConnect 10Gb iSCSI switches
  • Microsoft AD schema upgrade from 2003 to 2012R2 including FSMO role migrations
  • Completed projects requiring complex inter-domain communication and connectivity
  • Managed cloud servers running internet facing services including multiple websites/webapps, SmarterMail Email server and FTP server; Web server, database and file system; DNS and SSL
  • Implemented/managed NCP VPN configuration (IPSEC, RADIUS, HA); hundreds of concurrent connections spread all over Travis County; critical uptime during Elections
  • Involved in infrastructure design for OnBase Enterprise DMS project
  • Managed Anthem systems and storage that includes millions of documents and images
  • Designed systems for automated remote imaging of hundreds of devices using WDS and SCCM
  • Designed backup/DR environment using Veeam and off-site tape storage
  • Managed Kaspersky Server Anti-Virus/Endpoint Protection; Kaspersky Administrative Center
  • Environment monitoring including Nagios and SCOM (SNMP)
  • Python and batch scripting for various automation
  • Implemented Dell KACE system for Service Desk and workstation patching
  • Eradicated remaining Novell systems and completed migration to Microsoft AD
  • Tripplite UPS three-phase power configuration and battery backup for data center
  • Tier 3 support escalation level

Systems Manager / Administrator

Boon-Chapman
09.2009 - 03.2013
  • Systems Manager
  • Manager over two Helpdesk employees
  • Provided direction for systems design and Helpdesk operations
  • Systems Administrator
  • HP ProLiant/Dell PowerEdge Servers and Hosts, RAID 1/5/10/50/60, APC UPS
  • Microsoft Windows Server 2008(R2)/03/00 Active Directory environment
  • VMWare - 100+ virtual machines, snapshots and backups (Veeam Backup)
  • Linux/Unix - Ubuntu, CentOS, RedHat, QEMU/KVM Virtualization; Python, PHP and shell scripting
  • Exchange Server 2010/03 including ActiveSync (Android/iPhone)and BES; Microsoft SQL Server 2008/05; Microsoft Forefront TMG 2010; Microsoft Sharepoint 2010/07; IIS 7/7.5; Apache 2.2; Microsoft Windows 7/Vista/XP/2k; Microsoft Office 2010/07
  • Website development and administration (HTML/CSS/Javascript/XML/XSLT)
  • Network Administrator
  • Manage network devices - routers, wireless routers, switches, firewalls, and load balancers (Cisco, HP, Barracuda) – LAN, WAN, DMZ
  • Manage network security – firewalls (Cisco ASA), proxies (MS TMG), hardening devices, IDS/IPS (Snort), syslog
  • Network/Systems monitoring – WMI, Nagios, Cacti
  • TCP/IP, DHCP, DNS, SNMP, FTP, SFTP, SSH, LDAP, VPN, SSL, Cisco IOS, Spanning Tree, VLAN, ARP, VTP
  • Phone Administrator
  • Inter-tel/Mitel 5000 phone server / PBX including IP and digital endpoints, complex routing and messaging, voicemail, call recording and in-depth reporting
  • Fax servers – incoming fax routing and automated IVR faxback system

Desktop Support Technician

Technisource
06.2009 - 09.2009
  • Setup and support in migration of e-mail, network drive, printer and server mappings
  • Provided hardware and software support to clients in a Windows/Citrix environment
  • Performed large scale desktop configuration and migration to a new building site

Systems Analyst

Texas Legislative Council, Information Systems Division
07.2007 - 07.2008
  • Network configuration and troubleshooting from physical level to client-side implementation
  • Worked personally with Capitol employees, diagnosing and creating solutions for network and hardware problems in the field
  • General hardware maintenance and troubleshooting of Windows PCs, printers and devices
  • Configuration of thousands of PCs and printers for deployment in the field
  • Member of deploy team performing installation and setup in the field

Education

B.A. - History, Computer Science, Business

The University of Texas At Austin
Austin
08.2008

High School -

Comfort High School
05.2002

Skills

  • IT service management
  • IT risk management
  • Technical leadership
  • Cybersecurity best practices
  • Cloud/Systems/Network architecture
  • Application support
  • Cross-functional team leadership
  • Project lifecycle management

Certification

  • Linux LPIC-1, 06/01/19
  • AWS Solutions Architect Associate, 12/01/18
  • CCDA, 07/01/18
  • CCNA Wireless, 07/01/18
  • CCNA Security, 07/01/18
  • CCNA, CCENT, 07/01/18
  • CompTIA A+, 05/01/01

Timeline

Senior IT Services Manager

uShip
04.2019 - 11.2024

Cloud Engineer / Senior Network Administrator

uShip
10.2017 - 04.2019

Senior Systems Administrator

KingsIsle Entertainment
07.2016 - 10.2017

Systems Engineer

Travis County Clerk
03.2013 - 07.2016

Systems Manager / Administrator

Boon-Chapman
09.2009 - 03.2013

Desktop Support Technician

Technisource
06.2009 - 09.2009

Systems Analyst

Texas Legislative Council, Information Systems Division
07.2007 - 07.2008

High School -

Comfort High School

B.A. - History, Computer Science, Business

The University of Texas At Austin

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JORDAN JACKSON