Elizabeth O'Neil
Winter Garden,FL
Summary
Dynamic professional with a proven track record at DHS Park Arrival Merchandise, excelling in guest service and engagement. Demonstrates outstanding leadership and time management skills, adept at training others and fostering positive relationships with both guests and cast members. Known for a commitment to excellence, enhancing guest experiences and team cohesion.
Overview
2
2
years of professional experience
Work History
Merchandise
DHS Park Arrival Merchandise
06.2023 - Current
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Assisted guests with locating desired items within store locations.
- Provided training and support for new cast members regarding merchandising operations.
- Provided great guest service by engaging with guests and creating magical moments.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Demonstrated great teamwork skills with other cast members, and built effective relationships with them.
- Merchentained on the sales floor to highlight particular products and drive sales.
QSR/Seater
Saratoga Springs Resort and Spa
09.2022 - 06.2023
- Ensured compliance with all local health codes and safety regulations.
- Managed guest complaints by providing timely resolutions.
- Collaborated with other departments to ensure effective communication between operations teams and guests.
- Assisted guests with menu selections, answered questions about ingredients, and provided information on pricing.
- Trained new cast members on job duties and safe operation of kitchen equipment.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
Character Performer
Entertainment
01.2023 - 03.2023
- Engaged with guests in character interactions, providing positive entertainment experiences.
- Performed various characters while engaging with guests and adhering to safety regulations.
- Maintained an upbeat attitude while interacting with guests of all ages.
- Provided assistance to other performers when needed and requested.
- Adapted performances based on the needs of the environment and audience.
- Prepared for upcoming events by researching new characters or storylines.
Education
Bachelor of Arts - Theater Arts, Minor in Creative Writing
SUNY Fredonia
Fredonia, NY05-2022
Skills
- Great leadership skills
- Ability to multitask
- Great time management
- Guest service/engagement
- Values the importance of forming personal connections to guests
- Values creating a good relationship with coworkers and fellow castmates
- Creative and innovative
- Experience training others
Timeline
Merchandise
DHS Park Arrival Merchandise
06.2023 - Current
Character Performer
Entertainment
01.2023 - 03.2023
QSR/Seater
Saratoga Springs Resort and Spa
09.2022 - 06.2023
Bachelor of Arts - Theater Arts, Minor in Creative Writing
SUNY Fredonia
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