Elizabeth Ortiz
Chicago,IL
Summary
Experienced medical assistant with hands-on experience in a high volume immediate care. Skilled in workflow coordination, patient education, phlebotomy, injections, vaccines, EKGs, specimen collection, and training new MAs and MA extern/intern students. Recognized as a reliable clinical resource in fast-paced environments requiring efficiency, accuracy, and strong communication.
Overview
1
1
year of professional experience
Work History
Medical Assistant
Concentra Occupational Health
8755 S Harlem Ave Bridgeview, IL 60455
09.2024 - Current
- Assisted in patient intake and registration processes, enhancing overall efficiency in workflow management.
- Prepared examination rooms by ensuring cleanliness and proper stocking of medical supplies.
- Administered medications and vaccinations as per physician directives, ensuring adherence to safety protocols.
- Educated patients on treatment plans and preventive care measures, contributing to better health outcomes.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
High School Diploma -
Instituto Health Science Career Academy
Chicago, IL06-2019
Skills
- High-volume immediate care workflow
- Phlebotomy and specimen processing
- Injections/vaccines
- EKGs
- Rapid testing (COVID, flu, strep, etc)
- Patient education
- Bilingual communication (Spanish/English)
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- Procedure assistance
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Patient assessments
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Patient flow management
- Patient care coordination
- Medical supply inventory
- Trustworthy companion
- Adaptable
- Simple dressings
- Prioritizing stat orders
- Lab equipment calibration
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Concentra Occupational Health
09.2024 - Current
High School Diploma -
Instituto Health Science Career Academy