Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
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Elizabeth Paolucci

Operations Manager
Johnston,RI

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.

Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

Guild Mortgage
Warwick, RI
10.2011 - 02.2023
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed and reported on key performance metrics to senior management.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Helped to expand company from sixty employees to over seven hundred.
  • Helped increase branch productivity from one hundred million dollars per year to over quarter billion per year.

SASS Processor Level III

Bank Of America
Lincoln , RI
12.2009 - 09.2011
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Was trained to underwrite and clear conventional loans

Education

Bachelor of Arts - Psychology

Rhode Island College
Providence, RI
08.2000 - 05.2004

Skills

    Risk analysis and management

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Accomplishments

  • Earned the Summit Club Award in 2020 for operations management

Software

Encompass

Microsoft Teams

Excel

Microsoft Power Point

Learning new proprietary LOS systems

Interests

Initiating charitable events, such as organizing local food drives, Holiday toy drives for local charities

Establishing internal team mentoring systems to promote growth for individuals on the team as well as best practices for the growth and development of the team as a whole

Building productivity using internal and external customer service techniques

Timeline

Operations Manager

Guild Mortgage
10.2011 - 02.2023

SASS Processor Level III

Bank Of America
12.2009 - 09.2011

Bachelor of Arts - Psychology

Rhode Island College
08.2000 - 05.2004

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Elizabeth PaolucciOperations Manager