Elizabeth Parker
Conley,GA
Summary
PROFILE SUMMARY: Highly motivated professional with extensive experience in Customer Service and Leadership roles. Proven to exceed expectations and produce results with integrity. Aiming to obtain a remote position with a company where my skills are applicable and I can demonstrate my customer support abilities. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
16
16
years of professional experience
Work History
Email/Chat Team Lead
Staffing Solutions, Remote
12.2021 - Current
- Answer incoming queries through email or chat and take appropriate actions
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated.
Customer Service Representative
Atento, Remote
05.2021 - 12.2021
- Maintained a positive, empathetic, and professional attitude toward customers at all times
- Responded promptly to customer inquiries
- Communicated with customers through various channels
- Acknowledged and resolved customer complaints
- Processed orders, forms, applications, and requests
- Documented records of customer interactions, transactions, comments, and complaints
- Communicated and coordinated with colleagues as necessary.
Machine Operator
Cardinal Health
Augusta, GA
12.2018 - 05.2021
- Assisted in the installation, maintenance, and repair of machinery
- Operated tools in order to aid in the manufacturing process
- Performed periodic checks on equipment and solve problems as detected
- Worked with others in order to ensure that equipment is in proper working order
- Observed and followed company safety rules and regulations.
Supervisor
Stratosphere Quality
Augusta, GA
02.2017 - 03.2018
- Met deadlines and approved work hours
- Ensured great customer service at all levels
- Making sure employees that report to me met performance expectations
- Gave instructions or orders to subordinate employees
- Ensured that the work environment is safe, secure and healthy.
Control Room Operator
Georgia Pacific
Augusta, GA
02.2006 - 12.2016
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Initiated pump and delivery schedule changes, monitored tank inventories, meter counts, line pressures and temperatures for maximum equipment capacity.
- Tested fire protection systems and emergency backup equipment to detect and fix faults.
- Operated control panels to regulate turbine load and maintain proper steam temperature and pressure.
- Provided variance reports to field staff to assist with task prioritization.
- Developed, reviewed and revised plant safety and operating procedures for personnel and contractors.
- Changed pump and delivery schedules to maintain product quality, safe operating conditions and cost-efficient operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Tracked and recorded status of operational systems using applicable journals, [Type] and control system tools.
- Documented daily activities in internal system and submitted timely shift reports.
- Observed equipment in operation, system activities and control readouts on continuous basis.
- Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
- Monitored operations to spot and report on issues for quick resolution.
Education
Bachelor - Psychology
University Of Phoenix - Remote
Skills
Strategic and Critical ThinkingTime Management and OrganizationDocumentation and PresentationRecord-Keeping and Data EntryProficient in TechnologyAccount Management
Production monitoring
Workplace safety
Quality control
Performance improvement
Resource Allocation
Employee Evaluation
Key performance indicators
Safety processes and procedures
Client Service
Sales expertise
Knowledgeable in [System]
Account management
Staff education and training
Daily workflow improvement
Technical Support
Complaint resolution
Analytical and Critical Thinking
Team leadership and coaching
Team leadership and direction
Executive team leadership
Team collaboration and leadership
Effective team leader
Creative team leadership
Leading teams
Leadership and teamwork
Team building and leadership
Team leadership skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Email/Chat Team Lead
Staffing Solutions, Remote
12.2021 - Current
Customer Service Representative
Atento, Remote
05.2021 - 12.2021
Machine Operator
Cardinal Health
12.2018 - 05.2021
Supervisor
Stratosphere Quality
02.2017 - 03.2018
Control Room Operator
Georgia Pacific
02.2006 - 12.2016
Bachelor - Psychology
University Of Phoenix - Remote