Yolanda Chambers
Temperance,MI
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Highly qualified, customer-focused professional with several years of successful experience in positions of increasing responsibility and duties. Operates with a strong sense of urgency and thrives in a fast paced environment. Seeking a challenging and stimulating position.
Overview
14
14
years of professional experience
Work History
Email/Chat Representative (Team Lead)
Fox Relocation Services
12.2013 - 12.2023
- Provided a high volume of support to customers through live chat and email
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently
- Scored in the top 10% of employees in successful resolution of issues
- Developed a reputation as an efficient service provider with high levels of accuracy
- Streamlined the payments processing procedure, increasing overall system speed by 15%
- Answered product questions with up-to-date knowledge of sales and store promotions
- Managed a wide variety of customer service and administrative tasks to resolve customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Collections Specialist
United Collection Bureau
03.2010 - 09.2013
- Managed a portfolio of delinquent accounts and negotiated payment plans
- Successfully collected on delinquent accounts using various contact methods and resolved customer disputes in a timely and professional manner
- Conducted skip-tracing activities to locate customers and maintained accurate records of collections and status of customer accounts
- Monitored accounts to identify outstanding debts and communicated with customers via phone, email, or letter in order to negotiate payment plans
- Conducted financial analysis and credit assessments to determine risk levels of accounts, resulting in better-informed collection strategies.
Education
Associate of Applied Science - Business Management
Owens Community College
Perrysburg, OH06.1998
Skills
- Communicative
- Time Management
- Record-Keeping
- Scheduling
- Strategic
- Critical Thinking
- Complaint Resolution
- Software Programs
- Claims Processing
- Payment Processing
Education Certifications
Rossford High School, Rossford, OH, High School Diploma
Timeline
Email/Chat Representative (Team Lead)
Fox Relocation Services
12.2013 - 12.2023
Collections Specialist
United Collection Bureau
03.2010 - 09.2013
Associate of Applied Science - Business Management
Owens Community College
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