Kateila Smith
Rocky Mount,NC
Summary
To obtain knowledge and usage to pursue a stable career in assisting customers. Specializing in retention assurance bringing general resolution to customers.
Overview
5
5
years of professional experience
Work History
Live Chat Agent
Echosphere Dish Network
Rocky Mount, NC
03.2022 - 03.2023
- Answer chats , provide technical support to customers in wireless .
Customer Service Representative
FCR
Rocky Mount, NC
06.2021 - 04.2022
- Loan specialist... customer service agent
Customer Service
SPECTRUM
11.2017 - 05.2019
- Offered additional services, provided sales to meet quota monthly, discounts and disputes for billing.
Education
GED - passed all course required
HALIFAX COMMUNITY COLLEGE
12.2018
Skills
- Communicative
- Attentative
- Problem Solving
- Customer Service
- Account Management
- Live chat
- Customer service
- Communication skills
- Cold calling
- Sales
- Negotiation
- Microsoft Excel
- Organizational skills
- Microsoft Word
- Cash handling
- Spanish
- Insurance sales
Accomplishments
Above average in call assistance.
Top of classes showing resilience to solving retention customers.
Timeline
Live Chat Agent
Echosphere Dish Network
03.2022 - 03.2023
Customer Service Representative
FCR
06.2021 - 04.2022
Customer Service
SPECTRUM
11.2017 - 05.2019
GED - passed all course required
HALIFAX COMMUNITY COLLEGE