Allen Brown
North Hills,CA
Summary
Smart Online Chat Specialist offering more than 5 years of experience in customer service. Known for saving customer relationships that had been deemed irreparable. Looking for another great opportunity to improve the user experience.
Overview
4
4
years of professional experience
Work History
Live Chat Agent
Amazon Prime Products
North Hills, CA
03.2020 - 04.2023
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Live Chat Agent
QVC Call Center
City of Los Angeles, CA
04.2019 - 01.2022
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
Education
Bachelor of Science - Business Administration And Management
UC Berkley
Davis, CA05.2015
Skills
- Collaborative Environments
- Team Oversight
- Support Services
- Quality Assurance Evaluation
- Online Chat
- Training Junior Team Members
- Call Centers
- Microsoft Office
- Telephone Etiquette
Timeline
Live Chat Agent
Amazon Prime Products
03.2020 - 04.2023
Live Chat Agent
QVC Call Center
04.2019 - 01.2022
Bachelor of Science - Business Administration And Management
UC Berkley