Smart Online Chat Specialist offering more than 3+ years of experience in customer service. Known for saving customer relationships that had been deemed irreparable. Looking for another great opportunity to improve the user experience.
Hi, I’m
Ashton Fisher
Fort Worth,Texas
Summary
Overview
5
years of professional experience
Work History
AgeroDallas, TX
Live Chat Agent
07.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls, chats, and emails with minimal wait times.
- Documented and detailed calls and complaints using call center's CRM database.
- Assisted team leader with coaching and mentoring of new employees.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Tranzact Insurance SolutionsRichardson, TX
Licensed Insurance Sales Agent
09.2021 - 05.2022
Job overview
- Upsold additional products and services after identifying customer needs and requirements.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Maintained detailed records of customer information and policy sales.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
ChewyDallas, TX
Chat Support Specialist
07.2019 - 07.2020
Job overview
- Answered customer calls, emails, and chats with high volume of positive feedback and 100% call resolution rate
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
24/7.aiAddison, TX
Contact Center Trainer
07.2018 - 06.2019
Job overview
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Provided coaching and mentoring to employees.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Arts from Legal Studies
05.2026
University Overview
- 3.8 GPA
Skills
- Professional Relationships
- Collaborative Environments
- Web Portals
- Training Junior Team Members
- Fleet Dispatching
- Retail Sales Customer Service
- Call Center Operations
- Online Chat
- Customer Engagement
- Problem-Solving Skills
Timeline
Live Chat Agent
Agero
07.2022 - Current
Licensed Insurance Sales Agent
Tranzact Insurance Solutions
09.2021 - 05.2022
Chat Support Specialist
Chewy
07.2019 - 07.2020
Contact Center Trainer
24/7.ai
07.2018 - 06.2019
Grand Canyon University
Bachelor of Arts from Legal Studies
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