Alincia Gundrum
Fort Walton Beach,FL
Summary
Hello,
Alincia Gundrum here! I'm 24 years young and a mother of one(2 year old daughter). A little about myself, I have tons of customer service/sales experience, and also but not least team leadership experience. I'm extremely hard working and love communicating with others. Highly motivated and eager to learn.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Live Chat Agent
Omnicommander
Remote, Florida
05.2020 - Current
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Sales Representative/Administrator
Wyndham Vacation Ownership
Destin, FL
03.2019 - 04.2020
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Handled important documents for the company, and gifted out our guests.
Sales Representative
KT's Master Group
Tallahassee, FL
09.2016 - 01.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Front Desk Receptionist
Hampton Inn By Hilton
Miramar Beach, FL
06.2015 - 08.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Cashier Team Lead
Wendys Restaurant
Destin, FL
01.2015 - 08.2016
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Education
Associate of Science - Business Administration
Tallahassee Community College
Tallahassee, FL12.2019
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FL06.2016
Skills
- Web Portals
- Collaborative Environments
- Quality Assurance Evaluation
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Google Docs, Excel
Accomplishments
I have a license in health care and also just passed my exam to be licensed in real estate. I've earned my associates in Business Administration as well.
Certification
Health Agent*2440
Real Estate Sales Associates
Diploma
Timeline
Live Chat Agent
Omnicommander
05.2020 - Current
Sales Representative/Administrator
Wyndham Vacation Ownership
03.2019 - 04.2020
Sales Representative
KT's Master Group
09.2016 - 01.2019
Front Desk Receptionist
Hampton Inn By Hilton
06.2015 - 08.2016
Cashier Team Lead
Wendys Restaurant
01.2015 - 08.2016
Associate of Science - Business Administration
Tallahassee Community College
High School Diploma -
Fort Walton Beach High School
Health Agent*2440
Real Estate Sales Associates
Diploma
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