Professionally trained Customer Service Representative with experience ensuring high standards of culturally competent care for a wide variety of customers with diverse needs. I'm also a Call Center Representative with expertise in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Overview
9
9
years of professional experience
Work History
Senior Sales Ambassador
Clear
Salt Lake City, UT
07.2019 - Current
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Accounting Assistant
Milburn Lawn And Landscape
West Jordan, UT
06.2019 - 09.2020
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Reconciled all company accounts, including credit cards, employee expenses and commissions.
Directed over 50 clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Client Services Specialist
Probar LLC
Salt Lake City, UT
12.2016 - 05.2019
Handles customer relations issues in an gracious manner and in accordance with company policies.
Resolves customer complaints in an professional manner while prioritizing customer satisfaction.
Actively pursues personal learning and development opportunities.
Answers customer telephone calls promptly and in an appropriate manner.
Customer Service Representative
AT&T
Draper, UT
03.2015 - 11.2016
Communicated clear expectations and goals to each team member.
Worked with the management team to implement the proper division of responsibilities.
Determined customer needs by asking relevant questions and listening actively to the responses.
Accurately documented, researched and resolved customer service issues.
Customer Service Representative
C3 Customer Contact Channels, INC.
Midvale, UT
06.2014 - 02.2015
Responsible for primary care, case management, and medication management.
Assessed patients and documented their medical histories.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Education
High School Diploma -
West High School
Salt Lake City, UT
2014
Skills
Active listening skills
Consistently meets sales goals
Customer-oriented
Skilled in call center operations
Complaint resolution
Skilled problem solver
Natural leader
Motivated team player
Data Processing
Additional Information
Attended Salt Lake Community College while on a cheerleading scholarship.
USASF certified NFHS certified first aid and CPR certified.