Elizabeth Patin
Westlake,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Courier
First Choice Couriers LLC.
Sulphur, LA
03.2022 - Current
- Pickup and deliver packages in a timely manner.
- Fill out any appropriate forms for delivery.
- Call in shipments and update customers with arrival times.
- Pulled and out-bounded parts from the local warehouse.
Delivery Driver
Waitrapp
Lake Charles, Louisiana
08.2020 - 10.2022
- Pickup and delivered orders in a timely manner.
- Complete routes by using a handheld phone.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Delivery Driver
Walmart
Sulphur, LA
06.2021 - 03.2022
- Pickup and deliver orders in a timely manner.
- Completed orders out on handheld device.
- Pickup and return orders back to the store for refunds.
- Shopped and pay for customers orders using handheld device.
Customer Service Representative
Waitrapp
Lake Charles, Louisiana
03.2020 - 08.2020
- Resolve customer issues by using an online messaging platform.
- Refund customers the required amount from the issue that they encountered during their delivery.
- Answered the restaurant support phone line and assist restaurant owners with their issue.
- Monitored the IT chat, then troubleshooted the issues that arose.
- Sent out IT drivers to restaurants if issues could not be fixed over IT chat.
- Trained new hires on the process of answering customer related chats.
- Used the Wairapp dashboard system to do the following : Look up customer orders, look for where a driver is in relation to the order process, issue refunds, make changes to restaurants menus, and look up disbursements to help restaurant owners have a better understanding of what their profit is.
IT Delivery Driver
Waitrapp
Lake Charles, Louisiana
07.2019 - 03.2020
- Picked up and delivered orders in a timely manner.
- Complete out orders using the instructions on our handheld device.
- Monitor the IT chat.
- Respond to dispatched calls to go and troubleshoot the Waitrapp system at restaurants.
- Do maintenance checks on the Waitrapp system at various stops.
Delivery Driver
Waitrapp
Lake Charles, Louisiana
09.2018 - 07.2019
- Pick up and deliver orders in a timely manner.
- Complete out orders using handheld device.
Personal Shopper
Waitrapp
07.2018 - 07.2019
- Shopped the online grocery orders that the customer would place through the Waitrapp.
- Called customers to let them know of out of stock items.
- Issued refunds and substitutions after customer approval.
- Made sure that a driver was dispatched in a timely manner.
- Filled out all appropriate paperwork.
- Kept the shopper booth clean and organized.
- Helped out the customers that are in store when shopping orders was at a lull.
Wait Staff Member
Golden Nugget Casino
Lake Charles, Louisiana
06.2016 - 09.2017
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Assisted with banquets when my schedule would allow it.
General Manager
SUBWAY®Restaurants
Lake Charles, Louisiana
06.2015 - 06.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager
SUBWAY®Restaurants
Lake Charles, Louisiana
01.2014 - 06.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Sandwich Artist
SUBWAY®Restaurants
Lake Charles, Louisiana
07.2010 - 10.2014
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
Crew Member
Popeyes
Sulphur, LA
11.2006 - 05.2010
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Education
High School Diploma -
Lake Charles Christian School
Lake Charles, LA05-2007
Skills
- Answering phones and chats in a timely manner
- Multitasking projects
- Follows directions and instructions
- Is willing to learn how to do anything
- Computer Skills
- Well organized
Timeline
Courier
First Choice Couriers LLC.
03.2022 - Current
Delivery Driver
Walmart
06.2021 - 03.2022
Delivery Driver
Waitrapp
08.2020 - 10.2022
Customer Service Representative
Waitrapp
03.2020 - 08.2020
IT Delivery Driver
Waitrapp
07.2019 - 03.2020
Delivery Driver
Waitrapp
09.2018 - 07.2019
Personal Shopper
Waitrapp
07.2018 - 07.2019
Wait Staff Member
Golden Nugget Casino
06.2016 - 09.2017
General Manager
SUBWAY®Restaurants
06.2015 - 06.2016
Assistant Manager
SUBWAY®Restaurants
01.2014 - 06.2015
Sandwich Artist
SUBWAY®Restaurants
07.2010 - 10.2014
Crew Member
Popeyes
11.2006 - 05.2010
High School Diploma -
Lake Charles Christian School