Elizabeth Payne
Columbus,GA
Summary
Experienced Customer service representative offering 25 years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements. Well-organized and highly analytical problem solver. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Customer Service Ambassador
Activus Connect
Remote, Georgia
01.2021 - 08.2021
- Provided outstanding customer service to each caller that called by using listening skills as well as empathy skills to help them solve whatever their reason was for calling
- Managed over 60 calls per day
- Wanted to provide each of customer with "WOW" factors and wanted them to remember their experience with outstanding customer service skills performed
- Given proper knowledge makes it easy to provide customers with great experiences.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service
ABC Metal Recycling INC
Columbus, GA
09.2012 - 07.2020
- Provided superior customer service to each customer
- Updated customer information using computer skills
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Responded to customer requests for products, services and company information
Flow Team Member
Target
Columbus, GA
03.2016 - 02.2017
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking
- Performed routine loading and unloading of freight trucks, managing thousands in Health and beauty product on daily basis
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 95%
Customer service
Maple Party Shop
Columbus, GA
01.2010 - 09.2012
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Resolved customer issues over phone with several customers daily
- Welcomed, greeted and assisted guests in high-traffic store, generating thousands of dollars in business
- Improved overall efficiency 100% by anticipating needs and providing outstanding support
Customer Service/ Department Lead
Kmart
Columbus, GA
04.2009 - 04.2011
- Implemented corporate planograms for new department products
- Oversaw Domestics department staff to cover for other department leaders
- Oversaw efficient inventory stocking and supply rotation
- Systematized 50,000 units of inventory, improving rate of internal loss prevention by 99%
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
Customer Service
Maple Mart
Columbus, GA
11.2008 - 04.2009
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Implemented and developed customer service training processes
- Cross-trained and provided back up for customer service managers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Followed up with customers about resolved issues to maintain high standards of customer service
Customer Service
Bagel Queen
New Port Richey, FL
01.2004 - 06.2008
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Implemented and developed customer service training processes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ08.2014
High school diploma or GED - Business
Ridgewood High School
New Port Richey, FL01.1989
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- De-escalation Techniques
- Creative Problem Solving
- Understanding Customer Needs
- Verbal and Written Communication
- Courteous with Strong Service Mindset
Additional Information
- Authorized to work in the US for any employer
Timeline
Customer Service Ambassador
Activus Connect
01.2021 - 08.2021
Flow Team Member
Target
03.2016 - 02.2017
Customer Service
ABC Metal Recycling INC
09.2012 - 07.2020
Customer service
Maple Party Shop
01.2010 - 09.2012
Customer Service/ Department Lead
Kmart
04.2009 - 04.2011
Customer Service
Maple Mart
11.2008 - 04.2009
Customer Service
Bagel Queen
01.2004 - 06.2008
Associate of Arts - Health Administration
University of Phoenix
High school diploma or GED - Business
Ridgewood High School
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