Elizabeth Pendergrass

• All aspects of FQHC management including overseeing schedules for multiple support staff groups as well as providers, coordinating time off, timesheet sign off and PTO review, onboarding of new staff across the clinic including safety orientations and walk through and employee health screenings, hiring, training, evaluations and disciplinary meetings,
• Special projects such as on and offsite vaccine clinics, population health management and outreach, food and clothing drives, vaccine outreach for families, colon cancer screening outreach, breast cancer screening outreach
• Vaccine coordinator responsible for maintaining standards consistent with standards for VFC and AVP through Washington State as well as purchased vaccine management, vaccine storage and administration quality assurance, training in vaccine storage and administration, and vaccine related audits and training
• Organization wide policy and procedure drafting including standing orders to be signed off by Medical Director, org wide communications, trainings, workflows and SOPs
• Initiate and implement EMR audits for analysis to ensure quality
• Safety and Infection Control Committee chair, maintaining a safe environment for both patients and staff members and implementing quarterly audits, drills, and policy review
• Oversee inventory and ordering of products and medications necessary for patient care and business operations with a demonstrated ability to balance clinic and staff needs with budget requirements
• Management of operating and capital budgets to ensure most effective utilization of funding as well as budget planning in preparation for fluctuating availability of grants
• Direct patient nursing care as delivered during RN Manager position

• Manages and mentors team of triage and program nurses including schedules, training, coordination of CME and education opportunities, rotating walk in assignments, evaluations, time and productivity management
• Direct patient care including triage and walk in visits, RN visits for blood pressure checks and monitoring, INR and anti coagulation management, vaccine administration, STI screening and treatment, established contraception visits, lab and imaging results, medication refill for provider sign off, wound care, and telephone triage
• Conversion visits with providers including HPI and initial assessment, pend medication and/or imaging orders and referrals, advise on care gaps, patient education and teaching, care coordination with interdisciplinary teams

• Clinical Nurse Supervisor for 3 Covid isolation and quarantine centers across King County as well as day time Nurse Supervisor for ACRC

• Agency surgery center RN, PACU, ED float, crisis RN extender for ICU and Covid

• Manage and direct team of 6 nurses and CMAs as well as 5 rotating clinicians in busy abortion and reproductive health community clinic

• Direct patient care including pregnancy, contraception, and health consultation, pregnancy related ultrasonography, surgical assist for outpatient procedures, management of narcotic and sedation medications for outpatient procedures, recovery, lab and specimen collection and processing

• Responsible for compliance with National Abortion Federation clinical guidelines and development of appropriate training programs related to all aspects of clinical compliance with state and national organizations

• Development and implementation of policy and protocol changes in accordance with newest evidence based standards in abortion and reproductive healthcare and trans healthcare

• Researched and developed clinical guidelines for new implementation of transgender healthcare at my facility

• Dedicated case manager for trans clients

• Oversees all aspects of clinic function

• Manage and direct team of 5-8 medical assistants, nurses, front office staff, and clinicians in busy family planning practice

• Provided all aspects of clinical management including hiring, firing, training, evaluations, credentialing, research and co development with medical director of evidence based protocols and procedures to ensure best practices

• Responsible for all aspects of employee health including ensuring up to date vaccinations, tuberculosis screening, handling of incidents and injuries including needlesticks and on the job accidents, ensuring compliance with local OSHA employee health standards

• Developed and implemented training programs for blood born pathogens and OPIM, laboratory and CLIA standards and testing, and all standards and testing relating to Washington state Department of Health

• Direct patient care, pregnancy options consultation, contraception counseling, and health education

• Assess and monitor patient status including vital signs and recovery for outpatient abortion procedures, medication administration and appropriate assessment, assist outpatient procedures, pathology preparation, instrument sterilization and lab management, monitor and recover patients in postoperative period

• Perform trans-vaginal and abdominal ultrasonography for pregnancy confirmation and gestational dating, proficient in IM/SC injection, venipuncture, IV starts, and specimen collection and processing

• Managed all aspects of front desk including scheduling, payments, accounts payable and receivable, insurance billing, chart assembly and filing, multi lined phones, and insurance and licensure credentialing

• CMA duties including rooming clients, vital signs, pregnancy, RH, urine dipstick, and hemoglobin testing as well as collection for lab bound specimens

• All aspects of lab management including inventory and ordering, CLIA compliance, instrument processing and sterilization, all quality control testing and lab equipment maintenance

• Consultation and education regarding pregnancy options, contraception, STI screening and treatment, health and sexuality

• Surgical and procedural assistant for outpatient surgical abortion, medication abortion, IUD insertion, pap smear and swab collection, fertility testing, general well person healthcare for clients throughout the lifespan

• Clinical trainer for back office staff in all of the above skills relating to direct patient care

• Employee health liaison

• Provided direct patient care in a busy practice of three physicians, as well as dedicated employee health liaison

• Offered labor support and client education as part of doula and midwifery student program