Elizabeth Perez Santiago
Four Oaks,NC
Summary
Reliable and detail-oriented with experience in fast-paced, customer-facing roles. Skilled in cash handling, inventory management, and delivering excellent customer service. Strong communicator with problem-solving abilities and adaptability to meet diverse customer needs. A team player committed to efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Self-employeed
Hope Mills, NC
04.2020 - 08.2023
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Handled customer complaints and concerns promptly, escalating complex issues.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
Education
High School Diploma & AA -
Johnston County Early College Academy
Smithfield, NC05-2028
Skills
- Considerate Engagement
- Reliability and punctuality
- Service Excellence
- Multitasking and organization
- Constructive Communication
- Mediation and Conflict Resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
Dedicated Volunteer | Our Lady of Guadalupe
May 2019- Present
- Assist in planning and executing church events, such as fundraisers, attracting over 100+ people.
- Help mentor new volunteers through guidance.
Dedicated Volunteer | Food Bank of Eastern & Central North Carolina
June 2023- Present
- Assist with distributing food and meals to those in need.
- Building relationships and interacting with other volunteers/staff members.
Student Volunteer | Johnston County Early College Academy
April 2024- Present
- Tutored and mentored students in sociology, spanish, and math, helping raise their grade.
- Supported new students during orientation, helping them acclimate to the school environment and connecting them with resources.
Certification
- CPR Certified (May 2023)
Timeline
Customer Service Cashier
Self-employeed
04.2020 - 08.2023
High School Diploma & AA -
Johnston County Early College Academy