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With over a decade of experience in resolving complex customer inquiries, an energetic Customer Service Representative dedicated to building strong customer relationships. Passion lies in driving brand loyalty and increasing customer engagement. Throughout career, honed skills in providing exceptional service and finding innovative solutions to meet customer needs. Committed to delivering top-notch support and ensuring customer satisfaction at all times.

 I have a extensive history of working with children, young people and families in a range of settings to include early years, youth justice, family support, Social care and mental health.  Within these roles i have completed a wide range of training and accreditation to include:     EYFS 0-5 programme    Webster Stratton Parenting Programme facilitator    Challenging years and Challenging Teens programme    Triple P Parenting programme facilitator    IAIM Baby Massage Therapy    Safeguarding Supervisor training    CAFCAS Separated parenting programme    Safeguarding all levels    CBT foundation training    DBT accreditation   I was involved in the design and implementation of a Teen to Parent Violence Parenting programme in collaboration with Youth Justice and local authority.  I am registered with Social Work England to uphold my professional registration.  I have worked for 25 years within the local authority and the NHS with a wide range of partners agencies utilising my skills of MDT, inter- agency working and collaboration with health and social care partners to support children and families within the community.    Offering strong communication and problem-solving skills with enthusiasm for helping customers. Knowledgeable about building positive relationships and managing difficult situations with patience and empathy. Ready to use and develop communication, problem-solving, and interpersonal skills . 

Self-motivated, efficient learner offering strong bilingual skill. Great communication skills, computer literate strategic thinker with very close attention to detail. Experience in working with patients’ medical records, billing, and all aspects of health care administration in a call center and office environment. Duo, Cisco AnyConnect, Avaya, and Citrix are all programs I work with on the daily and troubleshoot occasionally when needed. Committed to utilizing my strengths and experience in healthcare environments, customer service call center settings to support our cliental to build positive customer report.

Hardworking employee enthusiastic about learning Urgent Responce field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.

Elizabeth Purdy

Summary

Overview

Work History

Urgent Response Team (in Training)

AOD (Administrator on Duty), Casual

Occupational Health Nurse

Administrative Nursing Supervisor

Registered Nurse

Registered Nurse, 3 West, Medical-Surgical Unit

Education

Bachelor of Science - Nursing

Associate of Science - Nursing

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Timeline

Urgent Response Team (in Training)

AOD (Administrator on Duty), Casual

Occupational Health Nurse

Administrative Nursing Supervisor

Registered Nurse

Registered Nurse, 3 West, Medical-Surgical Unit

Bachelor of Science - Nursing

Associate of Science - Nursing

Licensure

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