Elizabeth Quezada-O'Rourke

Builds strong broker relationships, achieving 10% growth in the small broker segment.

Enhances brand awareness, significantly increasing service recognition.

Develop strategies to expand the audience and improve market reach.

Communicates with brokers to tailor solutions, fostering long-term partnerships.

Conducts comprehensive market analyses to align branding strategies with evolving industry trends, ensuring relevance and competitiveness.

• Attend board meetings and reviewed meeting agendas.
• Decisions are made on demand and reviewed each month.
• Facilitated business continuity, negotiating contracts, and agreements with members. http://archermgmt.com/

• Exceeds with company offerings and requirement tests to better serve customers and team members with company software and procedures.
• Strategically inflates revenue and growth by 10% and over $150 per car each month aiding in maintenance costs and depreciation.
• Boosts sales and promotions through up-selling and maximizing profitability on cars rented through insurance to ensure the utmost safety and maintenance of the fleet for customers.
• Improves customer satisfaction every day while increasing customer rate score. Assists with a 2% rise in sales after a decline had been consistent with the economy.
• Advocates emotional intelligence to understand needs and preferences, resolve issues and promote brand loyalty.
• Supports management staff with operational oversight, business development, and process improvement strategies.

• Led team and helped create partner success to achieve store and Starbucks mission.
• Aided in becoming the top-grossing store in the Southern Westchester district in sales by 10k per week, comparatively to drive-thru locations.
• Evaluated inventory, balanced tills, and cash counting of every Barista each shift.
• Trained new team members with positive reinforcement and respect by teaching immediate efficient service and improving a barista's customer service skills.

• A front desk attendant and mailroom clerk between the students, visitors, guests, and staff during college semesters.
• Ensured the safety, security, and high-quality customer services of all students in the residence halls.

• Customer relations, communication, greeting, and checking in & out customers
• Hair salon duties included cutting, coloring, washing, & blow-dried customers hair.

• Assisted other team members to achieve goals.
• Took orders, prepared meals and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.