Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Work Preference
Work Availability
Software
Interests
Timeline
Generic
Elizabeth Quezada-O'Rourke

Elizabeth Quezada-O'Rourke

New Rochelle,NY

Summary

Results-oriented relationship specialist with eight+ years' experience establishing partnerships and driving company growth. Proficient in using strategic branding and market analysis to achieve tangible results, including a 10% gain in broker sectors. Focused on expanding market reach and staying ahead of the competition by aligning branding with current industry trends. Committed to overcoming obstacles and realizing organizational objectives.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Relationship Sales Analyst

Standard Security Life Insurance Company
11.2023 - Current
  • Builds strong broker relationships, achieving 10% growth in the small broker segment.
  • Enhances brand awareness, significantly increasing service recognition.
  • Develops strategies to expand the audience and improve market reach through communication with brokers to tailor solutions, fostering long-term partnerships.
  • Conducts comprehensive market analyses to align branding strategies with evolving industry trends, ensuring relevance and competitiveness.

Board of Directors Secretary

Garthchester Realty Property 2241-2261
New Rochelle, NY
10.2022 - Current
  • Participated in governance, board meetings, agenda reviews, business continuity initiatives, contract negotiations, decision-making processes, monthly reviews, and minute-taking.
  • Direct organizational strategy and performance, including strategic planning, financial oversight, legal adherence, fiduciary duties, fundraising, public relations, and executive leadership support.

Assistant Manager

Enterprise Holdings
Mamaroneck, NY
02.2022 - 11.2023
  • Boosted sales by 2% using company software, enhancing customer service and team efficiency.
  • Increased monthly revenue by over $150 per car, supporting maintenance and reducing depreciation.
  • Applied emotional intelligence to resolve issues, fostering brand loyalty and customer satisfaction.
  • Supported management in operational oversight and business development, driving process improvements.

Shift Supervisor

Starbucks
Yonkers, NY
04.2016 - 10.2022
  • Elevated weekly revenue by $10k through strategic direction.
  • Precisely managed inventory and cash reconciliation.
  • Trained staff in customer services and relations excellence.
  • Improved team performance through mentorship and teamwork.

Front Desk and Mailroom Work Study

Iona College
New Rochelle, NY
09.2017 - 05.2021
  • A front desk attendant and mailroom clerk between the students, visitors, guests, and staff during college semesters.
  • Ensured the safety, security, and high-quality customer services of all students in the residence halls.

Training Assistant/Internee

Fusion Color Bar
Jefferson Valley, NY
11.2016 - 06.2017
  • Customer relations, communication, greeting, and checking in & out customers
  • Hair salon duties included cutting, coloring, washing, & blow-dried customers hair.

Crew Member

Dunkin Donuts
Buchanan, NY
05.2015 - 04.2016
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Bachelor of Arts - International Business Management

Iona College
New Rochelle, NY
08.2017 - 06.2021

Regents Diploma -

Hendrick Hudson High School
Montrose, NY
06.2017

Technical Cosmetology Diploma -

Northern Westchester BOCES
Yorktown Heights, NY
06.2017

Skills

  • Superb time and priority management
  • Supervision and leadership
  • Computer proficient
  • Strong customer and client relations
  • Critical thinking
  • Strong interpersonal skills
  • Emotional intelligence
  • Accountability
  • Microsoft Office
  • Marketing promotions
  • Customer Relationship Management
  • Sales Strategies
  • Marketing Promotions
  • Loyalty Building
  • Supervisory Abilities
  • Sales Techniques
  • Sales Goal Achievement
  • Resolving Conflicts
  • Customer Engagement
  • Staff Supervision
  • Negotiation
  • Procedural Optimization
  • Account Management
  • Insurance Coverage Review
  • Customer Follow-Up
  • Insurance Product Promotion
  • Client Account Management
  • Quotes and Sales
  • Quote Information
  • Customer Service and Assistance
  • Oral and Writing Communication
  • Increasing Savings
  • Claims Information Gathering
  • Call Center Customer Service
  • Insurance Eligibility
  • Upselling

Websites

Languages

Spanish
Professional Working

Certification

  • Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities New York State Department of Financial Services Issued May 2024 Expires May 2027
  • Police Officer Examination (Westchester County) 5/2025 passed

Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceWork from home optionHealthcare benefitsPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

CRM Insurance Database

Zoom

Outlook

Teams Meetings

Workplace

Interests

Dogs and cats

Traveling

Soduko

Puzzles

Entertainment - Books, movies, and dining

Timeline

Relationship Sales Analyst

Standard Security Life Insurance Company
11.2023 - Current

Board of Directors Secretary

Garthchester Realty Property 2241-2261
10.2022 - Current

Assistant Manager

Enterprise Holdings
02.2022 - 11.2023

Front Desk and Mailroom Work Study

Iona College
09.2017 - 05.2021

Bachelor of Arts - International Business Management

Iona College
08.2017 - 06.2021

Training Assistant/Internee

Fusion Color Bar
11.2016 - 06.2017

Shift Supervisor

Starbucks
04.2016 - 10.2022

Crew Member

Dunkin Donuts
05.2015 - 04.2016

Regents Diploma -

Hendrick Hudson High School

Technical Cosmetology Diploma -

Northern Westchester BOCES

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Elizabeth Quezada-O'Rourke