Elizabeth Ramirez
Rome,GA
Summary
Dedicated Service Manager for La Cosecha Co. for 11 years. I was in supervision to over 50 plus employees. I have been in regulations with OSHA and our local Health Department. I was in direct daily contact with our HR department in regards to employee paperwork and payroll.
Gift services professional with comprehensive background in managing gift inventory and assisting customers in selecting appropriate items. Proven ability to work collaboratively with team members and adapt to changing needs, consistently achieving positive outcomes. Known for reliability and strong focus on delivering results.
Overview
14
14
years of professional experience
Work History
Gift Associate
Bucees
08.2024 - Current
- Enhanced customer satisfaction by providing personalized gift recommendations based on individual needs and preferences.
- Collaborated with team members to maintain a well-stocked, organized, and clean store environment for optimal customer experience.
- Efficiently assisted with special orders and customizations, ensuring prompt delivery of unique gifts that delighted customers.
- Demonstrated excellent problem-solving skills when faced with challenging situations or difficult customers, resulting in satisfactory resolutions for all parties involved.
Service Manager
La Cosecha
04.2011 - 06.2024
- Tasked with conducting job interviews.
- Reviewed and completed all new employee paperwork and files required
- Responsible for checking and receiving merchandise and food products
- Responsible for opening and closing procedures of restaurant.
- Liable for all end of day sales generated from customers and employees
- Tasked with submitting and modifying, if needed, payroll of over 50 employees
- Responsible for overseeing 50 plus employees that all rules and procedures were being performed as trained
- Tasked with overseeing and completing large events of over $20,000.
Education
Diploma -
Clear Lake High School
Houston, TX04.2009
Skills
- Customer Service
- Project Management
- Delegating
- Leadership
- Strategic Planning
- Multi-tasking
- Flexibility
- Problem Solving
- Cash handling experience
- Patience and composure
- Reliability and punctuality
- Goal-oriented mindset
- Product knowledge expertise
Timeline
Gift Associate
Bucees
08.2024 - Current
Service Manager
La Cosecha
04.2011 - 06.2024
Diploma -
Clear Lake High School
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