Elizabeth Ramsey
Fleetwood,PA
Summary
Proven leader with a track record of enhancing customer loyalty and streamlining operations at Dominos Pizza Inc. Expert in staff supervision and strategic planning, adept at task delegation and customer relations. Boosted team performance through effective mentorship, achieving significant improvements in service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dominos Pizza Inc.
08.2020 - Current
- Generated repeat business through exceptional customer service.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
Weis Markets Inc
08.2018 - 08.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Fleetwood Senior High School
Fleetwood, PA06.2020
Skills
- Task Delegation
- Product and service knowledge
- Money Handling
- Team motivation
- Strategic Planning
- Customer Relations
- Workload Management
- Staff Supervision
Timeline
Assistant Manager
Dominos Pizza Inc.
08.2020 - Current
Cashier
Weis Markets Inc
08.2018 - 08.2020
High School Diploma -
Fleetwood Senior High School
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