Elizabeth Ramsey

• Put together realistic budgets based upon costs and fees for effectively operating the business.
• Processed cash and credit payments rapidly and accurately.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Documented all customer inquiries and comments thoroughly and quickly.
• Facilitated achievement of sales goals through effective strategies and achieve monthly quotas.
• Developed strong connections with customers to foster repeat business and advised customers on purchases and promotions.
• Responded to customer telephone inquiries with professionalism and courtesy promptly and in an appropriate manner.

• Supervised overnight staff, ensuring adherence to safety protocols and operational standards.
• Coordinated workflow and task assignments to maximize efficiency during peak hours.
• Mentored new employees on company policies, procedures, and customer service best practices.
• Monitored inventory levels and initiated replenishment orders to maintain stock availability.
• Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
• Guided new staff on company policies and procedures, fostering a collaborative team environment.
• Streamlined complaint resolution processes, enhancing response times and overall service quality.

• Participated with management to standardize workflows and improve processes.
• Coordinated with service department to invoice customers accurately for repairs and maintenance work performed on their vehicles.
• Input parts invoices and vehicles
• Helped in adding information to the financial statements
• Handled all gas entries for all dealerships

• Provided clerical support to company employees by copying, faxing and filing documents.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Responded to inquiries from callers seeking information.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Answered all phone call and fielded questions or concerns.
• Answered over 100 transactions per day
• Managed all accounts receivable and payable.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Balanced checking accounts for the entire dealership and ensured correct balance.
• Filled in as needed when time permitted

• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Ability to manage difficult times during covid lockdown while ensuring customer transactions were correct

Create customized diet plans for patients. Interact with all patients and ensure they are happy with their orders. Fill in as a lead and work in Cafe when necessary.

• Helped clients set and achieve health and wellness goals.
• Ensured kitchen was well staff and on time for daily meals
• Managed tray line. Corrected any wrong orders while checking on food quality
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Developed and maintained courteous and effective working relationships.
• Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
• Assisted patients clients with mean plan development, addressing individualized dietary requirements.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
• Kept janitorial closets clean and organized.
• Wiped down tabletops, chairs and condiment containers.
• Checked in and stocked inventory throughout the facility.
• Sanitized bathrooms, showers and locker rooms.
• Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
• Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
• Mixed water and detergents in containers to prepare chemical cleaning solutions.
• Steam cleaned and shampooed carpeted areas.
• Dusted all furniture and fixtures thoroughly and carefully.

• Communicated with parents about daily activities and behaviors.
• Helped children complete homework assignments and school projects.
• Encouraged children to be understanding of and patient with others.
• Closely monitored children\'s play activities to verify safety.
• Made healthy snacks and meals for 5 children.
• Managed household staff while parents were away.
• Worked with parents to develop and implement discipline programs to promote positive behavior.
• Safely transported children to and from school, medical appointments and extra-curricular activities.
• Regularly traveled with the family to help with vacation activities and childcare.

• Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
• Verified proper portion sizes and consistently attained high food quality standards.
• Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
• Regularly interacted with guests to obtain feedback on product quality and service levels.
• Achieved and exceeded performance, budget and team goals.
• Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions
• Designed specialty cakes for weddings, birthdays, and graduations
• Managed material inventory and ordered new materials when needed
• Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products
• Verified accuracy of orders while meeting strict deadlines on producing completed products

• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Led and directed team members on effective methods, operations and procedures.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Actively participated in ongoing customer service programs to build sales and rapport in the community.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Onboarded new employees with training and new hire documentation