Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Elizabeth Reed

Buffalo,NY

Summary

Seasoned Senior Client Relationship Partner with a strong background in managing complex, cross-functional, and globally distributed teams across various industries. She has successfully led multiple digital transformation initiatives making her a strategic leader capable of driving business growth through digital solutions. Her experience includes managing large-scale projects for prominent Tier 1 clients where she applied agile methodologies to drive innovation and operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Client Relationship Partner

EPAM Systems, Inc
05.2024 - Current
  • Creates and clearly communicates business value propositions for new and existing clients. Fosters existing client relationships and strategic partnerships by identifying current technical gaps and direction of solution delivery. Viewed as a subject matter expert by key stakeholders, including C-Suite.
  • Participates in committee to standardize IP artifacts and processes across multiple global delivery centers, including recent acquisitions.
  • Creates P&L for new opportunities, account growth plans, quarterly, and annual planning.
  • Identifies and supports new customer opportunity with pre-sales and business development teams.
  • Collaborates with legal to create MSAs and SOWs for new logos. Serves as key liaison for new client negotiations.

Senior Project Manager

EPAM Systems, Inc
12.2023 - 05.2024
  • Managed the entire delivery lifecycle from pre-sales to closure on multiple tier 1 accounts within the transportation, automotive, retail, and pharmaceutical industries.
  • Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
  • Created detailed reports on project status, issues, risks, and opportunities, which I presented to an executive client steering committee biweekly.
  • Ensured compliance with relevant regulations during all stages of a project's lifecycle.
  • Managed areas of fiscal responsibility, including contract negotiations, change orders, and invoicing.

Project Manager

EPAM Systems, Inc
08.2020 - 12.2023
  • Managed complex programs with multiple vendors and client resources. Conducted regular status meetings and Executive Steering Committees with internal teams and external partners to track progress against established milestones.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development and execution stages.
  • Led cross-functional teams responsible for developing innovative solutions for complex problems. Established proper governance, KPIs, and RACIs for multiple projects.

Project Manager, PMO

New Era Cap Co
Buffalo, NY
10.2019 - 07.2020
  • Managed machine learning initiative that resulted in outperforming the base sales prediction tool by an average of 12.4%, with a range from 7.7% to 54.2%.
  • Implemented process mining software to improve the order to cash workflow by finding bottlenecks within various departments. Identified and managed stakeholders from discovery through usability testing.
  • Project manager for optimizing business intelligence globally. This included leading a distributed team to update and enhance data cubes in SAP. Led all daily stand-up meetings, review meetings, and retrospective meetings. Responsible for documentation and coordinating user acceptance testing with global offices (China, Japan, Korea, Australia, Mexico, and U.K.).
  • Managed cybersecurity portfolio and resources.

IT Project Analyst

New Era Cap Co
Buffalo, NY
11.2017 - 09.2019
  • Project Analyst for changing the company intranet from SharePoint to Jive software and SAP e-commerce implementation. This included overseeing design and development sprints, establishing key stakeholder buy-in, working with global departments, and optimizing UI functionality.
  • Scrum master for development and installation of a new custom payroll system for union production employees. The new system was more accurate and cut manual keying time.
  • Proven ability to manage projects from discovery to delivery, including balancing scope, schedule, budget, and communication. Proactively managed backlog.

UI/UX Researcher

Consultancy Services
07.2016 - 11.2017
  • Evaluated existing websites and CRM software for multiple clients. Conducted stakeholder and user interviews, created user flows, produced wireframes, and prototypes in Sketch. Implemented and documented user testing based on prototypes created; suggested portal functional design revisions; produced final mockups, and lastly hosted the final presentation for business owners.

Education

Professional Studies Certificate of Design -

New York University
New York, NY
12-2010

Master of Arts - History & Biochemistry

University of Delaware
Newark, DE
05-2009

Skills

  • Cross-functional Team Leadership
  • Strategic Account Development
  • Program & Project Management
  • Stakeholder Communication
  • IT Digital Transformation
  • Retail Technology

Certification

  • SAFe POPM
  • PMI-ACP
  • CSM

References

References available upon request.

Timeline

Senior Client Relationship Partner

EPAM Systems, Inc
05.2024 - Current

Senior Project Manager

EPAM Systems, Inc
12.2023 - 05.2024

Project Manager

EPAM Systems, Inc
08.2020 - 12.2023

Project Manager, PMO

New Era Cap Co
10.2019 - 07.2020

IT Project Analyst

New Era Cap Co
11.2017 - 09.2019

UI/UX Researcher

Consultancy Services
07.2016 - 11.2017

Professional Studies Certificate of Design -

New York University

Master of Arts - History & Biochemistry

University of Delaware

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Elizabeth Reed