Elizabeth Reeves
Pea Ridge,AR
Summary
Dynamic leader with a proven track record at Outdoor Cap Company, excelling in relationship management and critical thinking. Expert in enhancing client relations and team collaboration, significantly improving service delivery. Skilled in adapting industry trends for brand positioning, demonstrating exceptional customer service and upselling strategies. Achieves notable performance through effective team leadership and time management abilities.
Overview
10
10
years of professional experience
Work History
Account Lead 2
Outdoor Cap Company
02.2020 - Current
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Sales Clerk
Central Research
08.2017 - 07.2018
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
FRONT DESK ASSISTANT
PINNACLE COUNTRY CLUB
01.2015 - 01.2017
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Conducted research to assist with routine tasks and special projects.
Education
High School Diploma -
Pea Ridge Hight School
Pea Ridge, AR05.2007
Skills
- Relationship Management
- Upselling strategies
- Industry Trends
- Brand positioning
- Performance Tracking
- Critical Thinking
- Customer Service
- Service Sales
- Relationship Building
- Time management abilities
- Adaptability and Flexibility
- Client Relations
- Time Management
- Team Collaboration
- Team Leadership
Timeline
Account Lead 2
Outdoor Cap Company
02.2020 - Current
Sales Clerk
Central Research
08.2017 - 07.2018
FRONT DESK ASSISTANT
PINNACLE COUNTRY CLUB
01.2015 - 01.2017
High School Diploma -
Pea Ridge Hight School
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