Elizabeth Rehel
College Station
Summary
Dynamic hospitality professional with a proven track record at Hilton Conference Center, excelling in store operations and vendor relations. Achieved a remarkable increase in positive reviews through innovative marketing strategies. Skilled in budgeting and financial analysis, while fostering a high-performing team culture that prioritizes guest satisfaction and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outlet Manager
Hilton Conference Center
02.2025 - Current
- Oversee operations for 3 diverse outlets: Reveille Rooftop Bar, Coffee Shop, and Offshore Pool Bar, ensuring smooth daily functions and exceptional guest experience.
- Manage staff scheduling across all outlets to optimize coverage, efficiency, and labor costs.
- Conduct weekly inventory checks to maintain stock levels, reduce waste, and negotiate vendors to secure quality products at competitive prices.
- Cultivate relationships with local vendors, suppliers, and businesses to ensure reliable sourcing and explore new partnership opportunities.
- Plan and execute private parties, special events, activations, and happy hours, increasing customer engagement and revenue streams.
- Implement innovative marketing strategies that contributed to a significant increase in positive reviews- from fewer than 30 to over 90 with 60 five star reviews in just a few weeks.
- Lead and motivate a high performing team, maintaining high standards for cleanliness and safety across all outlets.
- Monitor and analyze sales performance, adjusting strategies to maximize profitability and guest satisfaction.
- Foster a welcoming and energetic atmosphere that encourage customer loyalty and repeat business.
Hospitality and Training Manager
Big Shots Golf
04.2023 - 09.2024
- Led hiring, onboarding, orientation, and training processes for multiple departments, ensuring a seamless integration of new team members.
- Managed staff scheduling to optimize coverage, reduce labor costs, and enhance service quality.
- Developed and implemented training programs focused on customer service, safety protocols, and operational procedures.
- Supervised and motivated team members to consistently meet and exceed performance targets.
- Streamlined communication between departments to improve coordination and operational efficiency.
Shift Leader/Traveling Trainer
Big Shots Golf
08.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Extensive experience in launching and opening new Big Shots Golf venues in Utah and Ohio.
- Skilled in staff training, operational setup, and brand integration to ensure seamless Grand Openings and consistent customer experiences.
- Proven ability to adapt to diverse environments, lead cross-functional teams of over 100, and delivery comprehensive training programs.
- Committed to driving operation excellence and fostering positive team cultures during rapid expansion phases.
Education
High School Diploma -
Cy Creek
Cypress, TX05-2019
Skills
- Store operations
- Vendor Relations and negotiation
- Employee and Guest relations
- Social media marketing
- POS Systems & Technology Proficiency
- Budgeting & Financial Analysis
- Health & Safety Compliance
- Problem Solving & Decision Making
- Adaptability & Multitasking in Fast-Paced environments
Certification
- Manager Food certification
Timeline
Outlet Manager
Hilton Conference Center
02.2025 - Current
Hospitality and Training Manager
Big Shots Golf
04.2023 - 09.2024
Shift Leader/Traveling Trainer
Big Shots Golf
08.2022 - 04.2023
High School Diploma -
Cy Creek
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