Elizabeth Reichenberger
Glendale,AZ
Summary
Energetic and motivated individual with great people skills and sales experience. Unmatched passion for, and dedication to, creating personalized customer experiences. Successful upselling of merchandise and seasonal specials. Ability to work in, and adjust to, fast paced work environment with population diversity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Educator
Lululemon
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
General Manager of Operations/Training Manager
The Human Bean Coffee
02.2023 - 08.2023
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Curated weekly schedule based on business needs and employee availability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Shift Lead
Dutch Bros Coffee
08.2022 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered training and leadership to teams to boost performance.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed crews of up to 15 people at once.
Barista
Dutch Bros Coffee
01.2021 - 08.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Cashier/Counter Assistant
Brother’s Pizza
10.2020 - 01.2021
- Engaged professionally with customers and staff.
- Delivered food to guest tables with timeliness and efficiency.
- Provided information regarding promotions and menu items.
- Adhered to all safety and sanitation standards while preparing and delivering food.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05.2025
Associate of Arts -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2022
High School Diploma -
Arizona Agribusiness And Equine Center High School
Avondale, AZ05.2022
Skills
- Dedicated to Successful Customer Service
- Detail-Oriented
- Verbal and Written Communication
- Point of Sale Knowledge
- Problem Solving
- Team Leadership
Certification
Food Handler's Certification
CPR and First Aid Certified
References
- Leslie Ayala, Dutch Bros Coffee - Previous Assistant Manager (916) 270-4396
- Janice Molina, The Foundry Yoga - Cycle and HIIT Instructor (323) 513-7085
- Walter Morrow, Lululemon - Store Manager (617) 952-9865
Timeline
Educator
Lululemon
08.2023 - Current
General Manager of Operations/Training Manager
The Human Bean Coffee
02.2023 - 08.2023
Shift Lead
Dutch Bros Coffee
08.2022 - 02.2023
Barista
Dutch Bros Coffee
01.2021 - 08.2022
Cashier/Counter Assistant
Brother’s Pizza
10.2020 - 01.2021
Bachelor of Arts - Business Administration
Arizona State University
Associate of Arts -
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Arizona Agribusiness And Equine Center High School
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