Kelly Histand
Greater Philadelphia,Pennsylvania
Summary
Associate/Marketing manager with 8+ years of experience collaborating with team members and maintaining exceptional customer service. Adaptable professional recognized for my effective organization and problem-solving skills. Looking to apply my experience with management and systems in your organization.
Overview
8
8
years of professional experience
Work History
Educator
Lululemon
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Assisted with Visual Merchandising, unboxing inventory and setting up displays
Senior Front Desk
The Lash Lounge
07.2021 - 02.2023
- Count register drawers and prepare daily bank deposits
- Resolved over 300 customer issues and complaints during my tenure
- Set up promotional displays and restock products
- Responsible for all basic cleaning in and around office buildings
Associate/Marketing Manager
The Lash Lounge
06.2021 - 02.2023
- Assisted hire and train a team of Front Desk Associates, who became full-time employees and stayed on for 2+ years
- Ensured that customers were happy with the service provided and initiated follow-up calls to ensure customer satisfaction
- Devise marketing strategies to increase customer sales, resulting in a 50% increase
- Created spreadsheets to maintain an organized environment Assisted in payroll and inventory weekly
Seasonal Sales Associate
Bucks Country Gardens Ltd
08.2016 - 04.2021
- Developed positive customer relationships through friendly greetings and excellent service
- Answered customer questions about policies, services, and products
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Received, opened, unpacked, and issued sales floor merchandise
- Familiarity with computer skills through the POS software
- Accurately working with money
- The practice of professionalism in a fast-paced environment
Education
Some College in Business -
Bucks County Community College
01.2021
Skills
- Assisted hire and train a team of Front Desk Associates, who became full-time employees and stayed on for 2 years
- Ensured that customers were happy with the service provided and initiated follow-up calls to ensure customer satisfaction
- Devise marketing strategies to increase customer sales, resulting in a 50% increase
- Created spreadsheets to maintain an organized environment
- Assisted in payroll and inventory weekly
- Count register drawers and prepare daily bank deposits
- Resolved over 300 customer issues and complaints during my tenure
- Set up promotional displays and restock products
- Responsible for all basic cleaning in and around office buildings
- Developed positive customer relationships through friendly greetings and excellent service
- Answered customer questions about policies, services, and products
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Received, opened, unpacked, and issued sales floor merchandise
- Familiarity with computer skills through the POS software
- Accurately working with money
- The practice of professionalism in a fast-paced environment
- Proficient in Microsoft Word, Excel, and PowerPoint, as well as POS and MBO Scheduling Softwares
- Strong background in customer relations and communication
- Knowledge of Marketing and Sales Tactics
- Successful Lead Conversion strategies
- Ability to prioritize, multitask, and work independently
Personal Information
Title: Associate/Marketing Manager
Timeline
Educator
Lululemon
11.2023 - Current
Senior Front Desk
The Lash Lounge
07.2021 - 02.2023
Associate/Marketing Manager
The Lash Lounge
06.2021 - 02.2023
Seasonal Sales Associate
Bucks Country Gardens Ltd
08.2016 - 04.2021
Some College in Business -
Bucks County Community College
Similar Profiles
McKayla GardoniMcKayla Gardoni
Operations Manager at LululemonOperations Manager at Lululemon
Gilbert MartinezGilbert Martinez
Packing and Shipping Clerk at LululemonPacking and Shipping Clerk at Lululemon
Hayden CantrellHayden Cantrell
Lululemon Educator at LululemonLululemon Educator at Lululemon
Sienna BrownSienna Brown
Sales Associate at LululemonSales Associate at Lululemon
Kristen DevaneyKristen Devaney
Registered Nurse at Capital Health Medical CenterRegistered Nurse at Capital Health Medical Center