Elizabeth Reisert
Parker,CO
Summary
- Sales industry professional with over ten years of experience
- Consistently exceeds aggressive sales goals
- Proficient use of multiple sales industry systems
- Adept at working in a fast paced environment
Overview
28
28
years of professional experience
Work History
Lancôme Counter Manager
Nordstrom
Lone Tree, CO
04.2022 - Current
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Fraud Specialist
Nordstrom
Englewood, CO
07.2017 - 03.2022
- Highest fraud decision accuracy rating award
- Highest fraud capture incentive check
- Ability to handle a high volume of calls with detail and accuracy, while delivering excellent customer experience
- Detect fraud, advocate for customers, and stop fraud before it happens
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
Financial Service Specialist
Nordstrom
Englewood, CO
05.2015 - 06.2017
- Answer and resolve basic and escalated customer store and helpline calls in a high volume inbound setting
- Enter, review and determine new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
- Process, review register referrals, Nordstrom.com transactions and credit line Increase requests
- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate card, Debit, and Gift Card products
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on Issues and other online related questions
Bank operations specialist
Bank operations specialist
Scottsdale, AZ
06.2012 - 05.2015
Clinique Consultant
Clinique
Scottsdale, AZ
02.2011 - 06.2012
Clinique Consultant
Dillard's
Paradise Valley, AZ
01.2008 - 01.2011
Retail Advisor
Macy's West
Phoenix, AZ
01.2007 - 12.2007
Counter Manager
Estee Lauder, Bloomingdale's
New York City, NY
01.2002 - 12.2005
Counter Manager
Macy's West
Phoenix, AZ
01.2002 - 12.2002
Counter Manager
Lord and Taylor
Danbury, CT
04.1997 - 12.2001
Education
Bachelor's Degree - Business Management
State University of New York at New Paltz
New Paltz, NYSkills
- Sales industry professional
- Exceeds sales goals
- Proficient in sales industry systems
- Adept in fast paced environment
- Customer Assistance
- Customer Engagement
- Product Knowledge
- Goal Setting
- Customer consultations
- Merchandise Display
- Event Planning
- Product Merchandising
- Customer Service
Timeline
Lancôme Counter Manager
Nordstrom
04.2022 - Current
Fraud Specialist
Nordstrom
07.2017 - 03.2022
Financial Service Specialist
Nordstrom
05.2015 - 06.2017
Bank operations specialist
Bank operations specialist
06.2012 - 05.2015
Clinique Consultant
Clinique
02.2011 - 06.2012
Clinique Consultant
Dillard's
01.2008 - 01.2011
Retail Advisor
Macy's West
01.2007 - 12.2007
Counter Manager
Estee Lauder, Bloomingdale's
01.2002 - 12.2005
Counter Manager
Macy's West
01.2002 - 12.2002
Counter Manager
Lord and Taylor
04.1997 - 12.2001
Bachelor's Degree - Business Management
State University of New York at New Paltz