Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Reisert

Parker,CO

Summary

  • Sales industry professional with over ten years of experience
  • Consistently exceeds aggressive sales goals
  • Proficient use of multiple sales industry systems
  • Adept at working in a fast paced environment

Overview

28
28
years of professional experience

Work History

Lancôme Counter Manager

Nordstrom
Lone Tree, CO
04.2022 - Current
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Developed strong relationships with clients, resulting in repeat business and referrals.

Fraud Specialist

Nordstrom
Englewood, CO
07.2017 - 03.2022
  • Highest fraud decision accuracy rating award
  • Highest fraud capture incentive check
  • Ability to handle a high volume of calls with detail and accuracy, while delivering excellent customer experience
  • Detect fraud, advocate for customers, and stop fraud before it happens
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.

Financial Service Specialist

Nordstrom
Englewood, CO
05.2015 - 06.2017
  • Answer and resolve basic and escalated customer store and helpline calls in a high volume inbound setting
  • Enter, review and determine new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
  • Process, review register referrals, Nordstrom.com transactions and credit line Increase requests
  • Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate card, Debit, and Gift Card products
  • Troubleshoot customer inquiries regarding online enrollment, password, sign-on Issues and other online related questions

Bank operations specialist

Bank operations specialist
Scottsdale, AZ
06.2012 - 05.2015

Clinique Consultant

Clinique
Scottsdale, AZ
02.2011 - 06.2012

Clinique Consultant

Dillard's
Paradise Valley, AZ
01.2008 - 01.2011

Retail Advisor

Macy's West
Phoenix, AZ
01.2007 - 12.2007

Counter Manager

Estee Lauder, Bloomingdale's
New York City, NY
01.2002 - 12.2005

Counter Manager

Macy's West
Phoenix, AZ
01.2002 - 12.2002

Counter Manager

Lord and Taylor
Danbury, CT
04.1997 - 12.2001

Education

Bachelor's Degree - Business Management

State University of New York at New Paltz
New Paltz, NY

Skills

  • Sales industry professional
  • Exceeds sales goals
  • Proficient in sales industry systems
  • Adept in fast paced environment
  • Customer Assistance
  • Customer Engagement
  • Product Knowledge
  • Goal Setting
  • Customer consultations
  • Merchandise Display
  • Event Planning
  • Product Merchandising
  • Customer Service

Timeline

Lancôme Counter Manager

Nordstrom
04.2022 - Current

Fraud Specialist

Nordstrom
07.2017 - 03.2022

Financial Service Specialist

Nordstrom
05.2015 - 06.2017

Bank operations specialist

Bank operations specialist
06.2012 - 05.2015

Clinique Consultant

Clinique
02.2011 - 06.2012

Clinique Consultant

Dillard's
01.2008 - 01.2011

Retail Advisor

Macy's West
01.2007 - 12.2007

Counter Manager

Estee Lauder, Bloomingdale's
01.2002 - 12.2005

Counter Manager

Macy's West
01.2002 - 12.2002

Counter Manager

Lord and Taylor
04.1997 - 12.2001

Bachelor's Degree - Business Management

State University of New York at New Paltz
Elizabeth Reisert