Elizabeth R. Ellis
Dardenne Prairie,MO
Summary
Accomplished hospitality professional with over 29 years in high-volume environments, specializing in management, scheduling, payroll, POS systems, and inventory control. Focused on staff training and consistent service delivery. Leverages extensive cannabis knowledge to drive sales growth, enhance customer loyalty, and ensure compliance in a dispensary leadership role.
Overview
17
17
years of professional experience
Work History
Team Member
EdgeWild Restaurant & Winery
Chesterfield, MO
11.2024 - Current
- Delivered personalized service, recommending pairings and promptly resolving issues to enhance customer satisfaction.
- Support inventory tracking and merchandising to enhance the guest experience.
- Managed daily POS transactions and customer data entry for wine sales and memberships, ensuring accurate records.
Team Member
Chandler Hill Vineyards
Augusta/Defiance, MO
08.2019 - Current
- Provided excellent customer service in high-traffic tasting room, enhancing guest experience and satisfaction.
- Processed sales through POS, ensuring accurate records for wine club members and retail guests to support efficient operations.
- Executed inventory counts to maintain accurate stock records and reduce discrepancies.
Team Member
ShortLeaf Brewing
O'Fallon, MO
09.2021 - 09.2024
- Engaged guests with tailored product recommendations and coordinated events and promotions to enhance customer experience.
- Managed POS operations for draft pours and merchandise, ensuring accurate transactions and inventory control.
- Supported daily opening and closing procedures for operational efficiency., cash reconciliation, and inventory support.
General Manager
Duke's
St. Louis, MO
05.2015 - 10.2016
- Oversaw daily operations of high-volume bar/restaurant, streamlining scheduling and payroll processes.
- Managed hiring, onboarding, and staff performance to uphold service and policy standards.
- Handled cash management, bank deposits, vendor invoices, and inventory, ensuring financial stability.
Bar / Training / General Manager
Various Establishments (incl. Cherry Lounge & Mile 277)
St. Louis, MO
01.2009 - 01.2016
- Bar Manager, Cherry Lounge (2010-2011): Supervised bar staff and managed POS systems, inventory, and merchandising to enhance operational efficiency.
- Training Manager, Mile 277 (2010-2013): Created training manuals and facilitated new hire training and coaching to ensure staff readiness.
- Implemented and reprogrammed POS systems (Aloha, Toast, Spot On) and supported multiple grand openings.
- Coordinated events, promotions, and sales competitions while establishing safety and emergency protocols.
Education
GED - Some college coursework
St. Louis Community College
KirkwoodSkills
- Team leadership
- Hiring & training
- Scheduling & payroll
- Labor control
- POS (Square, Micros, Upserve, Spot On, Aloha, Toast)
- Inventory & merchandising
- Cash handling & deposits
- Opening/closing
- Customer service & complaint resolution
- Event planning & promotions
- Safety & emergency protocols
- Conflict resolution
- Attention to detail
- Reliable, adaptable work style
Timeline
Team Member
EdgeWild Restaurant & Winery
11.2024 - Current
Team Member
ShortLeaf Brewing
09.2021 - 09.2024
Team Member
Chandler Hill Vineyards
08.2019 - Current
General Manager
Duke's
05.2015 - 10.2016
Bar / Training / General Manager
Various Establishments (incl. Cherry Lounge & Mile 277)
01.2009 - 01.2016
GED - Some college coursework
St. Louis Community College