Elizabeth Rentuma
Concord,CA
Summary
Experienced case manager with expertise in coordinating care for diverse individuals and families, including CPS/At-Risk, employed, self-employed, vocational, and incapacity families. Proactive and resourceful, possesses a deep understanding of community resources and leverages them to provide comprehensive support. Strong communicator with a genuine passion for helping others, excels in problem-solving, conflict resolution, and effective communication.
Overview
17
17
years of professional experience
Work History
Subsidy Counselor
CocoKids
10.2022 - Current
- Managed high caseload of 100+ efficiently, prioritizing cases based on urgency and need.
- Maintained accurate documentation of client interactions, changes and casenotes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their individual needs.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Coordinated referrals between other departments to ensure seamless transitions for clients receiving multiple services.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the subsidy department.
- Provided leadership, guidance and support to new staff members.
Preschool Teacher
Play and Learn
08.2012 - 10.2022
- Created and implemented developmentally appropriate curriculum addressing all learning styles/ages.
- Assisted School-Aged children with homework, providing one-on-one support.
- Created assessments and milestone reports for each child.
- Wrote weekly and monthly newsletters for parents addressing everything we've been working on.
- Set up Sutterfly website for parents to have consistent contact.
- Controlled classroom environment with clear communication and positive reinforcement techniques.
- Assisted Directors when needed. Made copies and composed Parent Handbook for prospective families. Gave tours of our school and discussed our history and mission statement. Managed closing staff.
Teacher/Assistant Director
Step Ahead Learning Center
03.2007 - 07.2012
- Planned and implemented lessons using different teaching strategies to meet every students needs.
- Prepped Pre-K students for Kindergarten.
- Planned and fulfilled Graduation Ceremonies, Holiday Performances and other events for families.
- Assisted in hiring and firing procedures.
- Purchased and kept track of inventory for school, i.e. paper products, art supplies and food and re-ordered when necessary.
- Gave tours and enrolled students for center.
Education
Bachelor of Arts - Early Childhood Education And Development
Pacific Oaks College
Pasadena, CA04.2024
Associate of Science - Early Childhood Education
Diablo Valley College
Pleasant Hill, CA04.2008
Skills
- Case Management
- Communications
- Administrative support
- Client Advocacy
- Client Records Management
- Office Administration
- Database Management
- Time Management
- Team Collaboration
- Schedule Management
- Organization and Multitasking
- Case Documentation
- Case Management Tracking
- Email and Telephone Etiquette
- Records Management
Timeline
Subsidy Counselor
CocoKids
10.2022 - Current
Preschool Teacher
Play and Learn
08.2012 - 10.2022
Teacher/Assistant Director
Step Ahead Learning Center
03.2007 - 07.2012
Bachelor of Arts - Early Childhood Education And Development
Pacific Oaks College
Associate of Science - Early Childhood Education
Diablo Valley College
Similar Profiles
Yelena MurilloYelena Murillo
Payment Analyst at CocokidsPayment Analyst at Cocokids
Laquitta CunninghamLaquitta Cunningham
Subsidy Counselor at CocokidsSubsidy Counselor at Cocokids
Demetriaj HornDemetriaj Horn
Home Childcare Provider at CocoKidsHome Childcare Provider at CocoKids