Microsoft Office
Elizabeth Reyes
Haverstraw,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail and the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Sr. CIA
Geek Squad
West Nyack
11.2016 - 10.2020
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Onboarded and managed new client accounts to boost retention rates.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Shift Lead
Jersey Mikes
Parsippany, NJ
06.2021 - 07.2022
- Translated and assembled business requirements into detailed, production-level technical specications, detailing new features and enhancements to existing business functionality.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
Teller Associate
TD Bank
New City
11.2020 - 06.2021
- Developed and maintained reporting procedures for tracking the effectiveness of various programs
- Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
Events Manager
Retail Group Of America
West Nyack
09.2013 - 05.2015
- Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support
- Supported over 100 events annually, which ranged form less than a dozen participants to thousands of participants with prestigious guests
- Translated and assembled business requirements into detailed, production-level technical specications, detailing new features and enhancements to existing business functionality
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress with client throughout length of project.
Education
Associate of Arts - Early Childhood Education
Dominican College of Blauvelt
Orangeburg, NY 08.2013 - 05.2015
High School Diploma -
High School For Media & Communications
New York, NY 05.2009 - 05.2013
Skills
Customer Relations
Interpersonal communications
Company branding
Order management
Coaching and mentoring
Complaint resolution
Stocking and replenishing
Staff education and training
Warehousing functions
Key holder experience
Software
Certification
Apple iOS Sr. CIA, Geek Squad
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Shift Lead
Jersey Mikes
06.2021 - 07.2022
Teller Associate
TD Bank
11.2020 - 06.2021
Windows OS, Sr. CIA, Geek Squad
12-2019
Apple iOS Sr. CIA, Geek Squad
12-2018
Sr. CIA
Geek Squad
11.2016 - 10.2020
Events Manager
Retail Group Of America
09.2013 - 05.2015
Associate of Arts - Early Childhood Education
Dominican College of Blauvelt
08.2013 - 05.2015
High School Diploma -
High School For Media & Communications
05.2009 - 05.2013