Summary
Overview
Work History
Education
Skills
Timeline
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Payton Henderson

Hot Springs,AR

Summary

I currently have 5 years of experience displaying hard work and consistency in versatile environments. Strong work ethic with knowledge of counter management and organizational ergonomics. Dynamic communicator skilled at understanding customer requests, needs and interests.

Overview

3
3
years of professional experience

Work History

CIA Sr. Counter Intelligence Agent Sr

BestBuy
01.2023 - Current
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
  • Independently assign staff for client assistance, diagnosis, repair, service, and follow up
  • Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner
  • Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals
  • Handles escalated client service issues
  • Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

Advanced Repair Agent

BestBuy
01.2021 - 01.2023
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs
  • Understand the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone
  • Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded
  • Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Digital Sales

BestBuy
10.2021 - 12.2021
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
  • Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges
  • Achieves team and individual goals while enabling an excellent customer shopping experience
  • Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience
  • Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times
  • Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution
  • Maintains assigned department's merchandising and readiness to serve customers
  • Provides feedback on products and customer engagement with vendor partners, representatives, and market teams
  • Coaches and trains coworkers on new vendor technology and services
  • Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

Sales

BestBuy
06.2021 - 10.2021
  • Welcome and engage with customers in a warm, friendly manner
  • Serve as a brand ambassador by bringing your passion for people and technology together to serve our customers
  • Recommend products and solutions that meet customers’ needs
  • Assist customers with their purchases, returns and exchanges
  • Apply the appropriate knowledge and expertise through ongoing learning and development
  • Maintain merchandising and ensure your department is clean and well stocked.

Warehouse Associate

BestBuy
05.2021 - 06.2021
  • Unload trucks and record store inventory
  • Prepare products to be shipped to other stores and customers' homes
  • Stock shelves and organize merchandise displays to help customers see what’s possible and quickly purchase products
  • Follow established safety guidelines while operating store equipment
  • Replenish products daily to ensure they’re fully stocked on the sales floor
  • Ensure products are properly secured to reduce loss and eliminate hazards
  • Process online orders and assist other employees with store pickup orders.

Education

High School diploma -

Lake Hamilton School District
Hot Springs, AR
12.2020

Skills

  • Customer Relationship Building
  • Communication
  • Leadership
  • Diagnostic Expertise
  • Documentation
  • Sales and Product Knowledge
  • Merchandising
  • Team Collaboration
  • Operational Efficiency
  • Adaptability
  • Electronic Security Systems
  • Cybersecurity Measures

Timeline

CIA Sr. Counter Intelligence Agent Sr

BestBuy
01.2023 - Current

Digital Sales

BestBuy
10.2021 - 12.2021

Sales

BestBuy
06.2021 - 10.2021

Warehouse Associate

BestBuy
05.2021 - 06.2021

Advanced Repair Agent

BestBuy
01.2021 - 01.2023

High School diploma -

Lake Hamilton School District

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Payton Henderson