Elizabeth REYNOLDS
Dayton,OH
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and problem-solving. Enhanced team performance through effective training and innovative merchandising, driving sales and improving customer satisfaction. Skilled in inventory management and fostering strong customer relations, consistently achieving operational excellence in a fast-paced environment.
Overview
22
22
years of professional experience
Work History
Store Manager
Dollar General
Tipp City, OH
04.2019 - Current
- Led daily operations to ensure efficient store functionality and customer satisfaction.
- Trained and mentored staff on best practices in customer service and inventory management.
- Implemented loss prevention strategies, reducing shrinkage through effective merchandising techniques.
- Analyzed sales trends to optimize stock levels and improve product availability for customers.
- Enhanced team performance by establishing clear goals and providing regular feedback on progress.
- Developed promotional displays, increasing product visibility and driving sales during peak seasons.
- Managed scheduling and staffing, ensuring adequate coverage for smooth operational flow.
- Conducted regular audits of inventory processes to ensure accuracy and compliance with company standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Manager
Dollar Tree
Englewood, Oh
06.2004 - 03.2019
Education
Associate of Science - Bussiness
Sinclair Community College
Dayton, OH05-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Dollar General
04.2019 - Current
Assistant Manager
Dollar Tree
06.2004 - 03.2019
Associate of Science - Bussiness
Sinclair Community College