Elizabeth Rhodes
Marshall,TX
Summary
Goal-oriented professional seeking to leverage expertise in customer service within a forward-thinking organization. Recognized for exceptional time management and problem-solving abilities, along with a strong commitment to reliability and adaptability. Proven track record of efficiently resolving customer inquiries while maintaining high satisfaction rates, showcasing effective communication skills that enhance the overall customer experience. Eager to contribute to team success and drive organizational growth through a proactive approach and quick capacity for learning new skills.
Overview
29
29
years of professional experience
Work History
Homemaker-Babysit My Grandaughters
Home
Marshall, TX
06.2020 - Current
- Managed household budget, ensuring efficient allocation of resources.
- Developed and implemented meals for family of 7.
- Supervised educational activities, fostering learning and development in children.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Organized and maintained home environment, enhancing overall functionality.
- Coordinated schedules for family activities, improving time management.
Aftermarket Part Sales Administrative Assistant
East Manufacturing, Inc
11.2015 - 03.2019
- Invoicing, answering phones, processing orders from customers through email and phone, solving customer issues, tracking orders through Fedex, UPS, OHL and etc., figuring out what parts customer needs, & customer service for trailers. Processed NAFTA Reports and forms for custom shipments. Processing online orders through Optimum System. Helped customers with RMA’s (Returning goods). Back up for purchasing and receiving parts. Helped with yearend inventory.
Service Material Manager/Service Writer
Versalift East, LLC
08.2014 - 10.2015
- Answering phones, customer service, responsible for purchasing, receiving, & issuing parts for service & production. Responsible for inventory. Creating job orders for customers. Created purchase order numbers and received in the purchase orders. Created numerous spreadsheets in Excel to track inventory, parts, and issues. Physically lift 50lb plus parts and putting them on shelves for production jobs. Operate a forklift. Call venders to get pricing so that we can quote the service jobs.
Assistant to Parts/Sales & Service/Acting Service Manager
Valley Industrial Trucks, Inc
09.2011 - 07.2014
- My main job is dispatching technicians and setting up preventative maintenance services with customers. Other duties include answering phones, customer service, invoicing, pulling parts, dispatching service, faxing, emails, typing up service quotes, testing fork lifts, & running reports for management. Also setting up rentals and rental agreements. Was acting as a service manager for 4 months.
Receptionist/Customer Experience Quality Analyst/Call Center Analyst
Arthur Middleton Holding Co.
02.2008 - 04.2011
- Made customer experience calls to our call center to test products and processes. Made reports for management on my findings on processes and product. Helped out in our quality control area in the warehouse to make sure we are shipping good product. Helped out in the warehouse with unpacking and packing of returns and shipping product out. Helped develop a new system which was called Vender Accountability. This system enabled us to keep track of bad product and then was able to go back to our vendors for credit on the bad product. Created and managed excel reports on agents for management. Prioritize calls for the agents.
Administrative Assistant
John Patrick Picard Architect, Inc.
02.2007 - 08.2007
- Duties included supporting John and three other architects by doing reports using Microsoft Word and Excel, setting appointments, and invoicing. Other skills used were filing, answered a multi line phone, and other miscellaneous administrative duties.
Service Receptionist
Park Honda, Inc.
07.2006 - 02.2007
- Set up appointments for customers and answered their questions about having work performed on their vehicles. Responsible for daily reports for the management team. Sold services to customers.
Housewife – Odd Jobs
07.2005 - 07.2006
- Did odd jobs for cash, cleaned house, mowed lawn, and took care of a child.
Administrative Assistant/Customer Service Professional
Bank One, NA
11.1996 - 07.2005
- Supported 2 vice presidents. Handled routine and complex customer request for auto dealership clients and prospects. Developed and maintained quality relations. Collected on delinquent accounts. Strong ability to organize and simplify office procedures and productivity at peak levels. Created simple and complex reports for management. Made Power Point Presentations for the Vice Presidents.
Education
Child Development Certificate - Business Administration
Columbus State
Skills
- Office Skills: Office Management, Spreadsheets/Reports, Front-Desk Reception, Invoicing, Inventory, Executive Support
- Computer/other Skills: MS Word/Excel, Internet, Forklift Driver, MS PowerPoint/Outlook, Windows, Outdoor skills, Dispatcher, Warehouse
- Teamwork and collaboration
- Organizational skills
- Multitasking Abilities
- Friendly and respectful
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Accomplishments
- Salary Award winner of Third Quarter of 2017-2018 from East Manufacturing.
- Administrative Assistant over twelve years.
- Area Manager for TCBY Yogurt over five retail stores for seven years – One of my stores was #1 in the nation for sales.
- Cub Scout leader for five years.
- Assistant Scout Master for six years.
- Certified to drive a forklift.
Timeline
Homemaker-Babysit My Grandaughters
Home
06.2020 - Current
Aftermarket Part Sales Administrative Assistant
East Manufacturing, Inc
11.2015 - 03.2019
Service Material Manager/Service Writer
Versalift East, LLC
08.2014 - 10.2015
Assistant to Parts/Sales & Service/Acting Service Manager
Valley Industrial Trucks, Inc
09.2011 - 07.2014
Receptionist/Customer Experience Quality Analyst/Call Center Analyst
Arthur Middleton Holding Co.
02.2008 - 04.2011
Administrative Assistant
John Patrick Picard Architect, Inc.
02.2007 - 08.2007
Service Receptionist
Park Honda, Inc.
07.2006 - 02.2007
Housewife – Odd Jobs
07.2005 - 07.2006
Administrative Assistant/Customer Service Professional
Bank One, NA
11.1996 - 07.2005
Child Development Certificate - Business Administration
Columbus State