Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELIZABETH RICE

GILBERT,AZ

Summary

Goal-driven Loan Processor highly effective at coordinating documents and processes between departments and individuals.

Overview

13
13
years of professional experience

Work History

Care Team Member

Sedgwick
04.2024 - Current
  • Conducted research on claim issues, utilizing available resources such as databases and other documentation.
  • Interacted with clients via telephone to discuss claim status and provide updates.

Customer Service I Associate

Mr. Cooper
06.2022 - 12.2022
  • Provided exceptional customer service to mortgage customers by responding promptly and accurately to inquiries.

Loan Processor-Core

Mr. Cooper
11.2019 - 06.2022
  • Processed all loan products including FHA,VA, FNMA/FHLMC
  • Proficient in DU, LPA and other AUS systems
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.

Reverse Resolution Manager

Mr. Cooper
12.2018 - 11.2019
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new services and customer service techniques.

Resolution Specialist

Mr. Cooper
05.2017 - 12.2018
  • Help borrowers resolve default status by collecting payments or setting up payment plans
  • Assisted customers with inquiries and complaints, providing timely resolution to customer issues.

Field Services Representative

Mr. Cooper
05.2018 - 09.2018
  • Qc'd and invoiced inspections/grass cuts completed by contractors
  • Negotiated pricing and completed price overrides for approved contractors
  • Department closed Sept, transferred back to previous role

Transporter

Chandler Regional Medical Center
11.2016 - 05.2017
  • Transport patients to various tests including Ct scans, MRIs, Ultrasounds, and procedures

Café Manager

Mountainside Fitness
04.2014 - 11.2016
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Created and maintained detailed records of all inventory, sales, customers, orders.

Sales Representative

Mountainside Fitness
02.2014 - 11.2016
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Provided accurate information about products, prices and services.

Front Desk Associate

Mountainside Fitness
05.2011 - 02.2014
  • Greeted guests upon arrival and provided excellent customer service.

Education

Associate of Arts - Business

Rio Salado
Tempe, AZ
05-2016

Skills

  • Customer service
  • Attention to Detail
  • Proficient with Microsoft Office programs
  • Handling Escalations
  • Skilled multi-tasker

Timeline

Care Team Member

Sedgwick
04.2024 - Current

Customer Service I Associate

Mr. Cooper
06.2022 - 12.2022

Loan Processor-Core

Mr. Cooper
11.2019 - 06.2022

Reverse Resolution Manager

Mr. Cooper
12.2018 - 11.2019

Field Services Representative

Mr. Cooper
05.2018 - 09.2018

Resolution Specialist

Mr. Cooper
05.2017 - 12.2018

Transporter

Chandler Regional Medical Center
11.2016 - 05.2017

Café Manager

Mountainside Fitness
04.2014 - 11.2016

Sales Representative

Mountainside Fitness
02.2014 - 11.2016

Front Desk Associate

Mountainside Fitness
05.2011 - 02.2014

Associate of Arts - Business

Rio Salado

Similar Profiles

CREATE PROFILE
ELIZABETH RICE