ELIZABETH RICE
GILBERT,AZ
Summary
Goal-driven Loan Processor highly effective at coordinating documents and processes between departments and individuals.
Overview
13
13
years of professional experience
Work History
Care Team Member
Sedgwick
04.2024 - Current
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Interacted with clients via telephone to discuss claim status and provide updates.
Customer Service I Associate
Mr. Cooper
06.2022 - 12.2022
- Provided exceptional customer service to mortgage customers by responding promptly and accurately to inquiries.
Loan Processor-Core
Mr. Cooper
11.2019 - 06.2022
- Processed all loan products including FHA,VA, FNMA/FHLMC
- Proficient in DU, LPA and other AUS systems
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
Reverse Resolution Manager
Mr. Cooper
12.2018 - 11.2019
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new services and customer service techniques.
Resolution Specialist
Mr. Cooper
05.2017 - 12.2018
- Help borrowers resolve default status by collecting payments or setting up payment plans
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
Field Services Representative
Mr. Cooper
05.2018 - 09.2018
- Qc'd and invoiced inspections/grass cuts completed by contractors
- Negotiated pricing and completed price overrides for approved contractors
- Department closed Sept, transferred back to previous role
Transporter
Chandler Regional Medical Center
11.2016 - 05.2017
- Transport patients to various tests including Ct scans, MRIs, Ultrasounds, and procedures
Café Manager
Mountainside Fitness
04.2014 - 11.2016
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Created and maintained detailed records of all inventory, sales, customers, orders.
Sales Representative
Mountainside Fitness
02.2014 - 11.2016
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided accurate information about products, prices and services.
Front Desk Associate
Mountainside Fitness
05.2011 - 02.2014
- Greeted guests upon arrival and provided excellent customer service.
Education
Associate of Arts - Business
Rio Salado
Tempe, AZ05-2016
Skills
- Customer service
- Attention to Detail
- Proficient with Microsoft Office programs
- Handling Escalations
- Skilled multi-tasker
Timeline
Care Team Member
Sedgwick
04.2024 - Current
Customer Service I Associate
Mr. Cooper
06.2022 - 12.2022
Loan Processor-Core
Mr. Cooper
11.2019 - 06.2022
Reverse Resolution Manager
Mr. Cooper
12.2018 - 11.2019
Field Services Representative
Mr. Cooper
05.2018 - 09.2018
Resolution Specialist
Mr. Cooper
05.2017 - 12.2018
Transporter
Chandler Regional Medical Center
11.2016 - 05.2017
Café Manager
Mountainside Fitness
04.2014 - 11.2016
Sales Representative
Mountainside Fitness
02.2014 - 11.2016
Front Desk Associate
Mountainside Fitness
05.2011 - 02.2014
Associate of Arts - Business
Rio Salado