Yasharra Louissaint
Brooklyn,NY
Summary
Dedicated and hardworking professional with a proven track record of excelling in assistant and customer service roles. Skilled at building strong relationships with clients and colleagues through exceptional communication, attention to detail, and a commitment to providing outstanding service. Adept at multitasking, problem-solving, and maintaining a positive attitude in fast-paced environments. Passionate about delivering solutions that enhance customer satisfaction and contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Care Team Member
SOL Mental Health
06.2026 - Current
- Facilitated communication between clients and healthcare providers to enhance treatment outcomes.
- Collaborated with multidisciplinary teams to coordinate holistic support services for clients.
- Monitored client progress, documenting changes and reporting significant observations to the care team.
- Assisted in developing personalized care plans based on individual client needs and preferences.
Customer Service Analyst
Nimble Beauty Inc
04.2025 - 08.2025
- Analyzed customer feedback to identify trends and improve service quality.
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
- Developed training materials for new team members to enhance onboarding efficiency.
- Collaborated with cross-functional teams to streamline processes, improving response times.
Ticketing Agent
Amtrak
05.2022 - 04.2024
- Managed online event registration and ticketing systems to ensure accurate and timely data collection
- Assisted with registration, check-in, and ticketing processes to ensure a seamless customer experience
- Managed the onboarding process for passengers, including assisting with ticketing, baggage, and seating requests
- Assisted customers with reservations, ticketing, and boarding, resulting in a X% reduction in customer wait times
Administrative Assistant
Beyond Beauty Dermatology
08.2021 - 05.2022
- Established and maintained efficient office procedures and processes, resulting in a 70% reduction in administrative costs
- Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication
- Managed the company's social media accounts
- Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes
- Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items
- Greeted and assisted visitors, providing a welcoming and professional environment
Customer Service
Ikea
05.2019 - 03.2021
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints
- Trained and coached new customer service representatives on best practices and customer service standards
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Analyzed customer feedback surveys to identify trends and improve customer experience
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Greeted customers in a friendly and professional manner
Education
Associate of Arts - Digital Communications And Media
Marymount California University
Rancho Palos Verdes, CA, US06-2022
High School Diploma - undefined
Nazareth Regional High School
Brooklyn, Ny05-2017
Skills
- Delivers exceptional customer service
- Creativity and innovation
- Emergency procedures
- Problem-solving
- Active listening
- Team collaboration
- Customer service
- Attention to detail
- Complaint resolution
- Adaptability and flexibility
Timeline
Care Team Member
SOL Mental Health
06.2026 - Current
Customer Service Analyst
Nimble Beauty Inc
04.2025 - 08.2025
Ticketing Agent
Amtrak
05.2022 - 04.2024
Administrative Assistant
Beyond Beauty Dermatology
08.2021 - 05.2022
Customer Service
Ikea
05.2019 - 03.2021
High School Diploma - undefined
Nazareth Regional High School
Associate of Arts - Digital Communications And Media
Marymount California University