Elizabeth Richardson
Wyandotte
Summary
Adept at enhancing customer satisfaction and resolving conflicts, I spearheaded a customer service excellence program at MTs Pizza King, significantly improving team dynamics. With expertise in clear communication and staff management, my tenure at Trinity Health streamlined specimen collection processes, ensuring accuracy and patient comfort.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Trinity Health
Ann Arbor
01.2024 - 09.2024
- Identified patients using proper procedures prior to specimen collection.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Manager
MTs Pizza King
Wyandotte
07.2020 - 10.2023
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Education
Certificate - Phlebotomy
Phlebotomy USA
Southfield, MI10-2024
High School Diploma -
Roosevelt High School
Wyandotte, MI06-2022
Cosmetology License - Cosmetology
David Pressley School of Cosmetology
Taylor, MISkills
- Clear communication
- Conflict resolution
- Staff management
- Customer service
- Relationship building
Timeline
Phlebotomist
Trinity Health
01.2024 - 09.2024
Manager
MTs Pizza King
07.2020 - 10.2023
Certificate - Phlebotomy
Phlebotomy USA
High School Diploma -
Roosevelt High School
Cosmetology License - Cosmetology
David Pressley School of Cosmetology