Elizabeth Richardson
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
RWJ Community Medical Center
02.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Administrative Assistant/ Human Resources
Lacey Township Board Of Education
03.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Financial Aid Administrative Assistant
Ocean County College
08.2014 - 02.2024
- Enhanced student engagement in financial aid programs by distributing timely updates on deadlines, application requirements, and funding opportunities.
- Provided information to students and families regarding options for obtaining financial aid.
- Followed up with students and families on missing or deficient application information and discussed status of applications.
- Provided excellent customer service to students and parents, answering inquiries about available financial aid programs.
- Assisted in preparing annual reports highlighting achievements within the Financial Aid Office for submission to senior leadership.
- Reviewed financial aid reconciliation reports, calculated amounts and verified totals on related documentation.
- Streamlined financial aid application processes for both students and staff, simplifying the overall experience.
- Improved financial aid processing by implementing efficient administrative procedures and data management practices.
Education
Bachelor of Science - Business Administration And Education
Monmouth University
06-2005
Skills
- Customer service
- Database entry
- Microsoft Office Suite
- Strong problem solver
- Customer relations
- Computer proficiency
- Microsoft outlook
- Microsoft Excel
- Administrative support
- Microsoft Word
- Office administration
- Computer skills
- Data entry
- Customer service
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Notary Public License - NEWJERSEY Secretary of State or Equivalent Authority.
- Time Management Certificate Program - American Management Association (AMA).
Activily working
Actively working and trained in EPIC. ( HOSPITAL SOFTWARE )
Timeline
Front Desk Medical Receptionist
RWJ Community Medical Center
02.2025 - Current
Administrative Assistant/ Human Resources
Lacey Township Board Of Education
03.2024 - 12.2024
Financial Aid Administrative Assistant
Ocean County College
08.2014 - 02.2024
Bachelor of Science - Business Administration And Education
Monmouth University
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