Summary
Overview
Work History
Education
Skills
Software
talents
Additional Information
Languages
Timeline
Generic

Jacob Leiva

Forked River,New Jersey

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.

Creative Graphic Designer with talent for developing unique custom artwork. Innovative approach to ideas and concept development.

Professional Artist with keen eye for detail, color and composition. Track record of bringing projects to life through innovative ideas. Creates compelling, inspiring and engaging pieces.

Overview

3
3
years of professional experience

Work History

Dietary Associate

RWJ Barnabas Community Medical Center
2024.04 - Current
  • Improved patient satisfaction by providing individualized meal plans tailored to dietary needs and preferences.
  • Ensured timely delivery of meals to patients, maintaining a high level of customer service and satisfaction.
  • Maintained cleanliness and organization in food preparation areas, adhering to strict sanitation standards and guidelines.
  • Streamlined kitchen operations by implementing effective time management techniques during meal prep and serving times.

Art Gallery Assistant

Stockton University
2022.09 - 2024.04
  • Increased art gallery visitor engagement by implementing interactive displays and informative exhibit labels.
  • Enhanced customer experience by providing knowledgeable guidance on artwork selections and artist information.
  • Assisted with the successful planning and execution of various art events, including exhibitions, lectures, and workshops.
  • Provided essential support during exhibition installations, ensuring timely completion of gallery setups.
  • Maintained a clean and inviting gallery environment through regular cleaning tasks and careful arrangement of artworks.

Replenishment Team Member

Michael's Arts & Crafts Store
2022.02 - 2024.03
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Safely and securely loaded items to prevent damage during transport.
  • Greeted and used service model to meet customers' needs.
  • Enhanced customer satisfaction with timely product restocking and maintaining organized store shelves.

Customer Service Representative

Best Buy
2021.11 - 2022.02
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained clean and orderly checkout areas by vacuuming the floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Education

Bachelor of Arts - Illustration

Stockton University
Galloway, NJ
05.2024

Associate of Arts - General Education

Ocean County College
Toms River, NJ
12.2020

Skills

  • Computer Proficiency
  • Following scripts
  • Warehouse Safety
  • Sales floor support
  • Computer-Based Drawing
  • Sketching abilities
  • Storyboard creation
  • Issue Research
  • Promotional understanding

Software

Adobe Illustrator

Adobe Photoshop

Google Docs

Google Sheets

Microsoft Word

Google Slides

Adobe Animate

Adobe Dreamweaver

talents

Ever since I have graduated from Manchester Township High School, I have gained a talent for traditional art. I have been striving to make each and every piece I make a sight to behold. I specialize in utilizing markers, pencils, charcoal, even oil paints to do so. Recently I have gained a talent for creative writing. I have begun a personal project using both writing and art to create a fictional story, one I wish to be a huge success in the future. 

My time in college has also led me to se digital software to create digital art. I have gained experience using Adobe products such as Illustrator and Animate. I can create very good notes and reports as well thanks to Google Docs and Sheets. This allows me to be very organized and have set goals for coming projects and assignments. 

Additional Information

While I do my best to excel in tasks assigned to me, I must say I am on the autism spectrum. My case is mild so it is not too serious. There will once in a while be times I may not understand social cues or body language, however I have been working hard to improve said limits. I can still hold conversations very well with people. When it comes to tasks, I simply need a complete understanding of how it works and what I am supposed to do. Once I have that knowledge I will complete each task before me as efficiently as possible.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Dietary Associate

RWJ Barnabas Community Medical Center
2024.04 - Current

Art Gallery Assistant

Stockton University
2022.09 - 2024.04

Replenishment Team Member

Michael's Arts & Crafts Store
2022.02 - 2024.03

Customer Service Representative

Best Buy
2021.11 - 2022.02

Bachelor of Arts - Illustration

Stockton University

Associate of Arts - General Education

Ocean County College
Jacob Leiva