Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Rios

Sanford,FL

Summary

Customer service and sales expert for 8+ years, who identifies needs and delivers effective solutions. Commited to providing high-quality customer care to create a positive experience. Personable and professional under pressure, with energetic nature.

Overview

3
3
years of professional experience

Work History

Team Lead

Dollar General
Sanford, FL
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Restocked and organized merchandise.
  • Resolved escalated customer disputes with special actions such as discounts.

Customer Service Associate

Circle K
Sanford, FL
02.2022 - 07.2022
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Teacher's Assistant

Kid City USA
Sanford, FL
07.2021 - 12.2021
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.

Telemarketing Sales Representative

TMC
Sanford, FL
08.2016 - 06.2018
  • Completed daily cold calling and outreach to build sales pipeline.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Assisted with training and orientation of new employees.

Education

No Degree - Medical Assistant

Florida Career College
Orlando, FL

High School Diploma -

FCC-
Orlando, FL

Skills

  • Efficient and Detail-Oriented
  • Reliable
  • Proficient in Problem Solving
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Strong Telephone Etiquette
  • Bilingual

Timeline

Customer Service Associate

Circle K
02.2022 - 07.2022

Teacher's Assistant

Kid City USA
07.2021 - 12.2021

Telemarketing Sales Representative

TMC
08.2016 - 06.2018

Team Lead

Dollar General

No Degree - Medical Assistant

Florida Career College

High School Diploma -

FCC-

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