Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Rivera

Graham

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Efficient professional in financial client services, known for high productivity and ability to complete tasks swiftly and accurately. Specialize in account setup, customer verification processes, and compliance adherence. Excel in communication, problem-solving, and organizational skills, ensuring seamless operations and exceptional client experiences.

Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.

Resourceful College Student adept at maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in research, time management, and critical thinking. Excelling in communication, teamwork, and adaptability to leverage these soft skills for success in academic and professional environments.

Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.

Overview

8
8
years of professional experience

Work History

Personal Banker

Ciera Bank
Graham
10.2023 - Current
  • Created strategic financial solutions to suit individualized client needs.
  • Received mortgage and other loan payments by verifying payment dates and amounts due.
  • Conducted account openings and closings for clients.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Participated in training sessions regarding new banking products or services.
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
  • Collaborated with team members to meet branch targets and objectives.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.

Bank Teller

Graham Savings and Loans
Graham
07.2023 - 10.2023
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

Online Personal Shopper

Walmart
Graham
06.2020 - 06.2023
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.

Secretary

Michael Mask attorney at law
Jacksboro
03.2019 - 04.2019
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Scheduled meetings and sent invitations specifying time and location.
  • Assisted with accounts receivable and accounts payable functions.
  • Created and updated spreadsheets to track and report data.
  • Processed documents and materials for dissemination to appropriate parties.
  • Managed multiple calendars and contacts using computer software.

Cashier

Shopko Hometown
Jacksboro
11.2016 - 01.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Education

High School Diploma -

Jacksboro High School
Jacksboro, TX
05.2019

Associate of Science - Nursing

Weatherford College
Weatherford, TX

Skills

  • Delivery Management
  • Route Planning
  • Decision-Making
  • Planning and Organization
  • Payment Processing
  • Upbeat and Outgoing Attitude
  • Customer Service
  • Heavy Lifting
  • Verbal and Written Communication
  • Customer Relations
  • Customer service
  • Cash handling
  • Data entry
  • Fraud detection
  • Financial transactions
  • Account management
  • Sales strategies
  • Team collaboration
  • Communication skills
  • Attention to detail
  • Time management
  • Conflict resolution
  • Organizational skills
  • Relationship building
  • Policy implementation
  • Continuous improvement

Timeline

Personal Banker

Ciera Bank
10.2023 - Current

Bank Teller

Graham Savings and Loans
07.2023 - 10.2023

Online Personal Shopper

Walmart
06.2020 - 06.2023

Secretary

Michael Mask attorney at law
03.2019 - 04.2019

Cashier

Shopko Hometown
11.2016 - 01.2019

High School Diploma -

Jacksboro High School

Associate of Science - Nursing

Weatherford College
Elizabeth Rivera