Elizabeth Roberson
Philadelphia,PA
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Stenton Family Manor
08.2022 - 03.2023
- Ran errands for patients, did shopping, and picked up other necessities.
- Monitored and assisted residents through individual service plans.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
House Manager
Gaudenzia
08.2019 - 06.2021
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate In Applied Science - BHHS
Community College of Philadelphia
Philadelphia, PASkills
- Meal Planning
- Household Organization
- Client Requirements
- Adaptive Equipment
- Active Listening
- Mental Health Care
- Crisis Situations
- Supporting Daily Living Needs
- Clinical Documentation
- Privacy and Confidentiality
- Critical Thinking
- Proper Staffing
- Sanitizing Surfaces
- Patient Care
Timeline
Shift Supervisor
Stenton Family Manor
08.2022 - 03.2023
House Manager
Gaudenzia
08.2019 - 06.2021
Associate In Applied Science - BHHS
Community College of Philadelphia
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