Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Rockett

Harrisburg,IL

Summary

A dynamic professional with a proven track record in customer engagement and cleaning expertise, notably at Rocketts Trash Collections. Excelled in fostering client relationships, enhancing team morale, and driving revenue growth through strategic client base expansion. Demonstrates exceptional communication skills and a commitment to delivering high-quality service, achieving significant customer satisfaction.

Overview

32
32
years of professional experience

Work History

Owner, Operator and Secretary of Business

Rocketts Trash Collections / Beth Rockett
06.2016 - Current
  • Managed day-to-day business operations.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Increased revenue by strategically expanding client base and negotiating favorable contract terms.
  • Monitored cash flow for sustainable operational practices.

Driver's Helper/Seasonal Worker

UPS
11.2024 - 01.2025
  • Delivered goods and products to customer on time and in excellent condition.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

House Cleaner

Breanna Carlton
03.2018 - 11.2024
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Developed strong relationships with clients through consistent high-quality service and friendly interaction

Bartender Supervisor

Karen and Vern Potter
03.2010 - 11.2015
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Cashier

Borowicks IGA
01.2004 - 03.2008
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Passenger Tire Builder

Continental Tire Mt. Vernon
04.1993 - 08.2003
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Ensured strict adherence to quality control standards by carefully inspecting each tire for defects before passing it along to the next stage of production.
  • Mastered multiple types of equipment used in the tire-building process, increasing versatility and ability to support various stages of production as needed.

Education

High School Diploma -

Harrisburg High School
Harrisburg, IL
03-1985

Skills

  • Customer Engagement
  • Customer assistance
  • Strong Work Ethic
  • Exceptional Customer Service
  • Product knowledge
  • Honest and dependable
  • Credit and cash transactions
  • Multitasking and organization
  • Purchase assistance
  • Patience and empathy
  • Work ethic and integrity

Timeline

Driver's Helper/Seasonal Worker

UPS
11.2024 - 01.2025

House Cleaner

Breanna Carlton
03.2018 - 11.2024

Owner, Operator and Secretary of Business

Rocketts Trash Collections / Beth Rockett
06.2016 - Current

Bartender Supervisor

Karen and Vern Potter
03.2010 - 11.2015

Cashier

Borowicks IGA
01.2004 - 03.2008

Passenger Tire Builder

Continental Tire Mt. Vernon
04.1993 - 08.2003

High School Diploma -

Harrisburg High School

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Elizabeth Rockett