Elizabeth Rodriguez
Billing Associate
Buena Park,United States
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service/Billing Assistant
Orange Courier
La Mirada , Ca
10.2021 - Current
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Billed transportation invoices according to the type of service provided.
- Provide rate quotes and answered inquiries regarding invoices billed.
- Creates customer invoices and verify accurate account invoicing through collaboration with accounting department.
- Uploaded invoices through customers desired billing portals, ex: US BANK, CASS.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Responsible for closing out orders on CXT software. Monitor POD document retrieval.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Export Customer Service Representative
NPR Of America
Buena Park, CA
03.2018 - 01.2020
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Contacted carriers to schedule LTL and FTL freight transport for shipping orders internationally.
- Entered orders into Great Plains computer database system.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed 55 invoices each work day and mailed documentation to clients.
3PL Logistics Customer Service
US Warehouse
Santa Fe Springs, CA
08.2016 - 03.2018
- Monitored scheduled shipment dates to promote timely product delivery. Increased traceability of cargo through documentation and use of remote tracking systems.
- Processed inbound shipments in 3PL warehouse software, accordingly to each different customer with unique serial numbers, lot and location numbers for warehouse to stock.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.2006
Skills
- International sales support
- Report preparation
- Order Fulfillment
- Administrative support
- Shipping procedures understanding
- Professional telephone demeanor
- Account management
- Proficient and accurate
- Exceptional interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service/Billing Assistant
Orange Courier
10.2021 - Current
Export Customer Service Representative
NPR Of America
03.2018 - 01.2020
3PL Logistics Customer Service
US Warehouse
08.2016 - 03.2018
High School Diploma -
Bell Gardens High School
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