Mari Gonzales
Temple City,CA
Summary
Dynamic, customer-centric professional with over a decade of experience in diverse roles focused on enhancing customer satisfaction. Demonstrated expertise in client engagement, effective complaint resolution, and fostering strong customer relationships that drive loyalty and retention. Committed to contributing to a forward-thinking organization that prioritizes exceptional customer service and values meaningful connections with its clientele. Dedicated to leveraging skills to create positive experiences and support the company's mission of excellence.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Orange Courier Inc
02.2021 - 07.2025
- Answered inbound calls, to schedule pick up and deliveries.
- Provided quotes , and placed orders via email.
- Responded to customer requests for products, services, and company information.
- Updated customers final costs via email using Excel Spreadsheets.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
MEMBER ASSIST
Sam's Club
06.2015 - 05.2020
- Picked, dispensed online orders.
- Managed price changes, competitive shopper.
- Helped a large volume of customers every day with a positive attitude and focused on customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
- Built a high-performance team of retail associates through effective recruitment, training, and mentorship strategies.
CUSTOMER SERVICE / CASHIER
Sports Chalet
06.2015 - 05.2016
- Arranged and replenished service desk displays and merchandise racks to maintain the appearance of the store.
- Counted money in drawers at beginning and end of each shift, processed daily deposits.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma - General Education
Los Angeles Unified-Carson
MOUS Certified - Microsoft Office Skills
CEI - Carson
Skills
- Excellent communication skills
- Pleasant, positive & professional attitude
- Great multi-tasker
- Detailed Oriented
- Experienced with Microsoft Office Suite
- Typing speed of 45 WPM
- Written and oral communication
- Team collaboration
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Orange Courier Inc
02.2021 - 07.2025
MEMBER ASSIST
Sam's Club
06.2015 - 05.2020
CUSTOMER SERVICE / CASHIER
Sports Chalet
06.2015 - 05.2016
MOUS Certified - Microsoft Office Skills
CEI - Carson
High School Diploma - General Education
Los Angeles Unified-Carson
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