Elizabeth Rodriguez
El Paso
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes with background in sales environments.
Overview
5
5
years of professional experience
Work History
Sales Representative
Charter Spectrum
El Paso
10.2023 - Current
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated prices, terms of sales and service agreements in order to close sales.
- Active listening and rapport building
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified customer needs by asking questions and advising on best solutions.
- Negotiated deals and handled complaints or objections.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Shift Leader
Panda Express
El Paso
11.2021 - 10.2023
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sales
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Managed daily workflow and scheduled staff for adequate coverage.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Implemented strategies to take advantage of new opportunities.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coached team members to increase productivity and reduce workplace accidents.
- Resolved customer complaints promptly and professionally.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Maintained positive working relationship with fellow staff and management.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Assistant Manager
Little Caesars Pizza
El Paso
11.2019 - 09.2021
- Maintained up-to-date knowledge of company products.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Cotton Valley Early College
Fabens, TX05-2019
Skills
- Customer relationship management
- Sales negotiation
- Product knowledge
- Effective communication
- Customer service
- Customer retention abilities
- Product and service knowledge
Timeline
Sales Representative
Charter Spectrum
10.2023 - Current
Shift Leader
Panda Express
11.2021 - 10.2023
Assistant Manager
Little Caesars Pizza
11.2019 - 09.2021
High School Diploma -
Cotton Valley Early College