Elizabeth Rodriguez
San Marcos,Texas
Summary
Dedicated LVN with extensive experience at Austin Regional College, excelling in medication administration and patient education. Proven ability to monitor vital signs and provide compassionate patient care, ensuring compliance with HIPAA guidelines. Skilled in EHR documentation and fostering strong patient relationships, contributing to improved health outcomes.
Overview
14
14
years of professional experience
Work History
LVN
Austin Regional Clinic
06.2015 - Current
- Vital signs assessment (blood pressure, temperature, pulse, respiratory rate)
- Administering medications and vaccines (including pediatric immunizations)
- Wound care and dressing changes
- Phlebotomy and specimen collection
- Assisting with minor procedures (e.g., suturing, pap smears, ear lavage)
- Charting in EHR systems (e.g., Epic, eClinicalWorks, etc.)
- Monitoring and documenting growth and development in children
Customer Service Representative
Grande Communications
03.2011 - 04.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Nursing
Austin Community College
Austin, TX05-2015
Skills
- Medication administration
- Vital signs monitoring
- Catheter care
- Patient care
- Patient education
- Direct patient care
- Workflow coordination
- Vital signs
- Immunization administration
- Breathing treatments
- EMR / EHR
- Clinical documentation
- Patient relationship building
- HIPAA guideline adherence
- EKG administration
- Epic EMR software
- Counting narcotics
Languages
Spanish
Native or Bilingual
Timeline
LVN
Austin Regional Clinic
06.2015 - Current
Customer Service Representative
Grande Communications
03.2011 - 04.2011
Nursing
Austin Community College
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