Elizabeth Rodriguez
Marble Falls
Summary
Dedicated insurance sales office manager with experience managing office operations, supervising staff, and assisting customers with auto insurance coverage solutions. Strong background in policy sales, customer service, documentation management, and insurance compliance. Skilled at investigating customer needs, reviewing policy information, resolving issues, and maintaining accurate records. Achieved sales goals through effective communication and team leadership.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Manager
Amax Auto Insurance
Marble Falls
10.2024 - Current
- Supervise, train, and support office staff, fostering a productive and customer-focused work environment.
- Oversaw daily office operations, enhancing customer service quality and efficiency.
- Oversaw inventory management, ensuring adequate supplies for office needs.
- Developed and maintained strong customer relationships, ensuring satisfaction through effective service and policy support.
- Handled escalated customer concerns, resolving issues promptly to maintain high service standards.
- Meet and exceed insurance sales goals through consultative selling and customer education.
- Process policy applications, renewals, endorsements, and related insurance documentation accurately.
Education
High School Diploma -
Falls Career High School
Marble Falls05-2022
Skills
- Office management
- Document management
- Workflow planning
- Customer relationship management
- Sales Goal Achievement
- Insurance Industry Knowledge
- Policy Quoting & Comparison
- Policy Review & Analysis
- Team leadership
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Certification
- Limited Lines Insurance License
Timeline
Office Manager
Amax Auto Insurance
10.2024 - Current
High School Diploma -
Falls Career High School