Elizabeth Rodriguez

Managed social media marketing efforts across platforms.

• Enhanced brand awareness by managing social media accounts and sharing timely updates.
• Expanded brand's online community through targeted engagement strategies.
• Developed engaging posts and content to attract new customers.

Post updates and engage with followers on social media platforms.

• Coordinated logistics for vendor booths at events.
• Set up and run vendor booths at local events and trade shows.
• Represented the company by setting up and running vendor booths at special events.

Answer questions and tell shoppers about what the company sells.

• Handle sales and keep the booth looking neat
• Warehouse/Customer Service Associate.
• Maintained accurate stock levels by counting and organizing inventory in the warehouse.
• Unpacked incoming shipments and organized stock for quick retrieval.
• Packed and prepared customer orders quickly to meet daily shipping goals.
• Answered customer questions and solved problems to ensure happy shoppers.
• Trained new associates on company policies and customer service protocols.
• Assisted customers with returns, exchanges, and refunds.

• Processed customer transactions efficiently and accurately.
• Managed cash drawer and balanced daily transactions.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Resolved customer issues promptly and professionally.
• Assisted customers with account inquiries and banking products.
• Maintained compliance with bank policies and regulations.
• Promoted financial services to enhance customer engagement.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

• Led barista team to achieve consistent high-quality beverage preparation.
• Supervised team of baristas to ensure efficient service during peak hours., maintaining positive and productive atmosphere to enhance employee experience.
• Trained new staff on coffee brewing techniques and customer service standards.
• Coordinated daily shifts and delegated tasks to optimize team performance.
• Resolved customer complaints promptly to enhance overall satisfaction experience.
• Managed inventory levels and ordered supplies to maintain operational efficiency.
• Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
• Implemented health and safety procedures to ensure a safe work environment.

• Greeted and seated guests promptly at Mabel's BBQ, ensuring a welcoming atmosphere.
• Managed reservation system, optimizing seating arrangements during peak hours.
• Assisted servers with menu explanations and special requests from guests.
• Maintained cleanliness and organization of the host station and dining area.
• Collaborated with kitchen staff to ensure timely service for all customers.
• Handled guest inquiries and complaints with professionalism and courtesy.
• Trained new host staff on operational procedures and customer service standards.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.