Elizabeth Rodriguez Ortiz
Current Nursing Student
Jacksonville,FL
Summary
Dynamic and results-oriented professional with extensive experience in food service management and customer relations, notably at Starbucks. Excelled in leadership roles, significantly enhancing team productivity and customer satisfaction. Proficient in bilingual communication (Spanish and English) and adept at fostering positive guest experiences. Demonstrates exceptional problem-solving abilities and a commitment to excellence in all tasks.
Motivated Hooter Girl with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Hooter Girl Server
Hooters Inc.
12.2024 - 06.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Target Food Service
Starbucks, Barista
05.2024 - 08.2024
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Target Food and Services
Pizza Hut
05.2024 - 08.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Adhered to health and safety standards while handling food and beverages.
- Addressed and handled customer complaints in polite and professional manner.
- Self-motivated, with a strong sense of personal responsibility.
Starbucks Supervisor
Starbucks
08.2023 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Science - Nursing
Jacksonville University
Jacksonville, FLNursing BSN - Nurse
Florida State College
Jacksonville, FL04-2029
Skills
Supply Restocking
Storage Organizatioz
Cleaning and organization
Food Preparation
leadership skills
training certified
Bilingual speak 100% Spanish and English
Barista skills
Great customer service
Hospitality service expertise
Performance Improvement
Food Safety
Team Supervision
Problem-solving abilities
Time Management
Multitasking Abilities
Excellent Communication
Organizational Skills
Active Listening
Adaptability and Flexibility
Relationship Building
Task Prioritization
Self Motivation
Professionalism
Languages
speak fluent Spanish and English
Photography
Enjoy photography and being behind the cameras
Timeline
Hooter Girl Server
Hooters Inc.
12.2024 - 06.2025
Target Food Service
Starbucks, Barista
05.2024 - 08.2024
Target Food and Services
Pizza Hut
05.2024 - 08.2024
Starbucks Supervisor
Starbucks
08.2023 - 04.2024
Bachelor of Science - Nursing
Jacksonville University
Nursing BSN - Nurse
Florida State College