Elizabeth Romero
Hialeah,FL
Summary
Highly motivated and results driven individual with a strong background in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Service Concierge
Mercedes-Benz Of Coral Gables
12.2021 - Current
- Direct incoming calls to appropriate staff.
- Maintain customer privacy and keeping information confidential.
- Rectify difficult situation quickly through active listening and effective communication.
- Schedule and confirm appointments
- Answer and direct calls using a multi-line telephone system.
- Managed high volumes of incoming calls, addressing inquiries, and resolving issues promptly.
Store Associate
CVS Pharmacy
09.2021 - 12.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Shift Lead Manager
Taco Bell
02.2019 - 09.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
High School Diploma -
Edison Private School
Hialeah, FL2021
Skills
- Reliability and punctuality
- Exceptional communication
- Customer Service
- Excellent Multitasking
- Effective problem solving
- Resourcefulness and Initiative
- Strong Work Ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Concierge
Mercedes-Benz Of Coral Gables
12.2021 - Current
Store Associate
CVS Pharmacy
09.2021 - 12.2021
Shift Lead Manager
Taco Bell
02.2019 - 09.2021
High School Diploma -
Edison Private School
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