Summary
Overview
Work History
Education
Skills
Timeline
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Sara Wilkinson

Eau Claire,WI

Summary


Skilled service professional prepared for customer-centric role. Offers experience in delivering exceptional guest experiences and resolving issues efficiently. Team collaboration and adaptability ensure seamless service and client satisfaction. Proficient in communication, problem-solving, and maintaining high standards of hospitality.

Overview

17
17
years of professional experience

Work History

Service Concierge

Markquart Toyota
09.2022 - 09.2025
  • Schedule service appointments via phone, including recalls and warranty repairs
  • Answer multi line phone system for dealership
  • Assist customers in person and via phone
  • Work closely with the parts department and service advisors
  • Balance cash and credit card transactions and post daily
  • Review and post repair orders
  • Assist customers with loaner vehicles, create contract, manage loaner vehicle schedule and reservations for over 30 vehicles, post loaner revenue in accounting software
  • Responsible for training and coaching new employees

Personal Assistant

Heidi Kenealy
09.2008 - 09.2022
  • Assist customers with placing and returning orders
  • Follow up with customers to gauge product satisfaction
  • Maintain revenue records, expenses, bonuses for tax purposes
  • Meal plan, grocery shop and meal preparation, run errands



Education

Bachelor of Arts - History

University of Wisconsin, Eau Claire
Eau Claire, WI
12-1992

Skills

  • Strong multitasking
  • Team player mentality
  • Reliability and punctuality
  • Exceptional communication
  • Customer service
  • Verbal and written communication
  • Cash handling
  • Relationship building

Timeline

Service Concierge

Markquart Toyota
09.2022 - 09.2025

Personal Assistant

Heidi Kenealy
09.2008 - 09.2022

Bachelor of Arts - History

University of Wisconsin, Eau Claire

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